Sla Management Jobs

• 5 - 8 Years
• Riyadh - Saudi Arabia

Diagnose and resolve IT issues, provide deskside support, manage tickets, and maintain hardware in Windows and Mac environments with strong troubleshooting skills.

• 8 - 15 Years
• Doha - Qatar

1. Strategic Responsibilities Execute infrastructure operational plans aligned with organizational and service delivery objectives. Identify process gaps and operational ineffic...

• 3 - 6 Years
• Saihat - Saudi Arabia

Walk-in Interviews Date & Time: Saturday, 07 March 2026 from 10:00AM until 03:00PM KSA Time Venue: Al Moallam Head Office, Saihat Bachelor’s Degree or Diploma in Engineering, Fa...

• 8 - 10 Years
• Dubai - United Arab Emirates (UAE)

Oversee end-to-end service delivery, manage service level agreements, and lead a high-performing team while ensuring client satisfaction and risk mitigation.

• 17+ Years
• Dubai - United Arab Emirates (UAE)

Seeking a senior Arabic-speaking Service Delivery Manager to oversee IT Managed Services, ensuring SLA compliance, stakeholder management, and team leadership across various IT ...

• 10 - 16 Years
• Dubai - United Arab Emirates (UAE)

Oversee service delivery, implement strategies for efficiency, lead digital transformation, manage teams, and maintain client relationships while ensuring financial accountability.

• 8 - 12 Years
• Dubai - United Arab Emirates (UAE)

Lead service delivery and governance for a government account, focusing on IT service management, customer experience, and operational excellence.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Lead Customer Support operations, manage SLAs and KPIs, ensure compliance, optimize systems, and develop team skills in a regulated environment.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates (UAE)

Responsible for answering calls, providing product information, identifying customer needs, and documenting interactions in a call center environment.

• 5 - 7 Years
• Dubai - United Arab Emirates (UAE)

Own operational excellence by designing clinic operations, coordinating teams, and developing scalable processes to ensure exceptional service delivery.

• 10 - 16 Years
• Doha - Qatar

Oversee Venue Technology project management, resource planning, risk management, and stakeholder communication while ensuring optimal performance and reporting.

• 10 - 16 Years
• Doha - Qatar

Oversee Venue Technology project management, resource management, and stakeholder communication while ensuring risk management and performance reporting in operations.

• 15 - 17 Years
• Saudi Arabia - Saudi Arabia

Lead Real Estate Advisory with P&L accountability, business development, and technical expertise while ensuring quality standards and client satisfaction.

• 3 - 7 Years
• Jordan - Jordan

The role involves HR systems administration, data analysis, reporting, and stakeholder training, requiring skills in SQL, data visualization, and HR processes.

• 1 - 7 Years
• Cairo - Egypt

Oversee managed services operations, ensuring service quality, revenue growth, customer success, and operational efficiency while driving automation and cross-functional coordin...

• 5 - 7 Years
• Dubai - United Arab Emirates

Design and implement secure CI/CD pipelines, automate security testing, integrate security tools, and ensure compliance with industry standards for cloud and container security.

• 20 - 22 Years
• Saudi Arabia - Saudi Arabia

Oversee managed services contracts, implement change management, ensure service excellence, and lead operations governance for a secure network project.

• 6 - 10 Years
• Oman - Oman

Lead operations of telecom platforms, manage SIM/eSIM lifecycle, ensure service integration, and monitor performance using tools like Grafana or Zabbix.

• 5 - 7 Years
• Abu Dhabi - United Arab Emirates

Manage service level agreements, key performance indicators, and provide support for card issuance, troubleshooting, and project-related tasks.

• 5 - 7 Years
• Morocco - Morocco

Manage delivery of Data services, coordinate teams, monitor KPIs, ensure compliance, and possess strong leadership skills with a Bac+5 degree in computer science.

• 1 - 3 Years
• Dubai - United Arab Emirates

Responsible for managing service quality, client relationships, and operational execution while focusing on cost reduction and service improvement.

• 7 - 9 Years
• Morocco - Morocco

Manage successful delivery of IT services, ensuring compliance and customer satisfaction, with strong analytical skills and ability to lead multidisciplinary teams.

• 3 - 8 Years
• Egypt - Egypt

Oversee service delivery, manage client relationships, ensure compliance with service agreements, and drive continuous improvement initiatives with strong analytical and leaders...

• 7 - 10 Years
• Cairo - Egypt

Manage service delivery processes, enhance client satisfaction, and optimize service quality while leading a team and ensuring financial accountability.

• 5 - 7 Years
• Egypt - Egypt

Manage teams to resolve complex business issues, coach others, analyze proposals, and develop solutions using data and stakeholder insights.

• 1 - 3 Years
• Egypt - Egypt

Build client relationships, manage teams, solve complex problems, and uphold professional standards while delivering strategic project outcomes in technology advisory.

• 8 - 13 Years
• Amman - Jordan

Lead complex project management, ensure Agile practices, manage financials, build client relationships, and maintain effective communication for successful project delivery.

• 3 - 8 Years
• Casablanca - Morocco

Manage sprints, support team autonomy, process requests, and report on performance while utilizing Agile methodologies and tools like JIRA and SQL.

• 1 - 3 Years
• Riyadh - Saudi Arabia

Design multi-objective optimization strategies, manage metrics, and develop country-specific fulfillment solutions while analyzing data and collaborating cross-functionally.

• 3 - 8 Years
• Saudi Arabia - Saudi Arabia

Manage end-to-end service delivery for Infrastructure Tools, ensuring SLA adherence, incident management, and customer relationship building with strong ITIL knowledge.