Sla Management Jobs

• 7 - 10 Years
• Dubai - United Arab Emirates (UAE)

Lead transformation of customer experience with hospitality-grade service standards, oversee guest journey optimization, and manage financial and operational aspects.

• 7 - 14 Years
• Muscat - Oman

Responsible for Informatica platform implementation, data integration, ETL development, and project management in banking, ensuring compliance and performance optimization.

• 2 - 4 Years
• Doha - Qatar

Monitor and improve IT Service Desk quality by reviewing communications, ensuring compliance with service standards, and supporting continuous improvement initiatives.

• 5 - 10 Years
• Makkah Al Mukarramah - Saudi Arabia

Oversee complete fleet lifecycle, improve fleet performance, ensure compliance, and collaborate with technology teams; requires technical expertise and operational leadership.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Lead ITSM solution implementation aligned with ISO 20000, design tools, conduct gap analysis, and deliver training for IT staff.

• 2 - 8 Years
• Muscat - Oman

Manage Ericsson EPC and IMS elements, perform L2 operations, troubleshoot VoLTE/VoNR, and monitor KPIs for LTE/5G networks.

• 5 - 10 Years
• Abu Dhabi - United Arab Emirates (UAE)

Design and implement maintenance schedules, oversee HVAC and electrical systems, manage facility projects, and ensure compliance with safety regulations and standards.

• 2 - 5 Years
• Doha - Qatar

Provide L1 & L2 technical support, troubleshoot issues, manage ticketing system, ensure SLA compliance, and assist with IT equipment management.

• 1 - 7 Years
• Morocco - Morocco

Manage Digital Workplace contracts, ensure SLA compliance, oversee operational governance, and drive continuous improvement with expertise in ITIL and ITSM.

• 4 - 10 Years
• Egypt - Egypt

Responsible for implementing and administering ServiceNow Customer Service Management, optimizing workflows, managing integrations, and enhancing customer experience.

• 6 - 8 Years
• Dubai - United Arab Emirates

Lead onboarding verification teams, ensure compliance with regulations, optimize processes, and engage stakeholders while managing KYC/KYB operations in financial services.

• 6 - 8 Years
• Egypt - Egypt

Lead requirement-gathering, analyze business processes, configure Dynamics 365 CRM, develop customizations, and ensure system reliability and performance.

• 3 - 7 Years
• Jordan - Jordan

The role involves HR systems administration, data analysis, reporting, and vendor management, requiring proficiency in SQL, data visualization, and HR processes.

• 1 - 7 Years
• Cairo - Egypt

Oversee managed services operations, ensuring service quality, revenue growth, customer success, and operational efficiency while driving automation and cross-functional coordin...

• 7 - 10 Years
• United Arab Emirates - United Arab Emirates (UAE)

Manage IT operations, incident management, root cause analysis, and service monitoring while coordinating with stakeholders and ensuring operational governance.

• 7 - 10 Years
• Dubai - United Arab Emirates (UAE)

Manage IT operations, incident management, and service monitoring while ensuring stakeholder coordination and problem-solving in a technical support environment.

• 5 - 10 Years
• Abu Dhabi - United Arab Emirates (UAE)

Design and implement maintenance schedules, oversee HVAC and plumbing systems, manage facility projects, and ensure compliance with safety regulations.

• 10 - 15 Years
• Dubai - United Arab Emirates

Oversee SAP operations and service delivery, manage incidents, ensure client satisfaction, and maintain service standards with a focus on continuous improvement.

• 8 - 10 Years
• Dubai - United Arab Emirates (UAE)

Oversee end-to-end service delivery, manage service level agreements, and lead a high-performing team while ensuring client satisfaction and risk mitigation.

• 5 - 10 Years
• Dubai - United Arab Emirates

Oversee IT managed services delivery, manage client relationships, implement ITIL practices, and lead teams while ensuring compliance and optimizing performance.

• 5 - 7 Years
• Egypt - Egypt

Oversee operational execution of Managed Services, ensuring quality delivery, compliance, and continuous improvement while managing financial processes and team performance.

• 5 - 7 Years
• Morocco - Morocco

Manage delivery of Data services, coordinate teams, monitor KPIs, ensure compliance, requiring a Bac+5 degree and mastery of Data tools.

• 3 - 8 Years
• Egypt - Egypt

Oversee service delivery, manage client relationships, ensure compliance with service level agreements, and drive continuous improvement initiatives with strong analytical skills.

• 7 - 10 Years
• Cairo - Egypt

Manage service delivery processes, enhance client satisfaction, and optimize service quality while leading a team and ensuring financial accountability.

• 5 - 7 Years
• Egypt - Egypt

Manage teams to resolve complex business issues, coach others, analyze proposals, and develop solutions using data and stakeholder insights.

• 1 - 3 Years
• Egypt - Egypt

Build client relationships, manage teams, utilize critical thinking, and uphold professional standards while delivering strategic project outcomes in technology advisory.

• 15 - 20 Years
• United Arab Emirates - United Arab Emirates (UAE)

Oversee service delivery, manage incidents, enhance service level agreements, and lead teams in IT project management with Agile methodologies.

• 8 - 15 Years
• Doha - Qatar

Execute infrastructure operational plans, manage incidents, ensure compliance, and mentor team members in IT Infrastructure Operations and service delivery management.

• 12 - 14 Years
• Dubai - United Arab Emirates

Oversee Data, Analytics, and AI project delivery, ensuring client satisfaction, resource optimization, and risk management while leading project teams effectively.

• 3 - 6 Years
• Saihat - Saudi Arabia

Coordinate daily facilities management operations, track project schedules, and maintain documentation while ensuring timely resolution of client requests and monitoring KPIs.