Soft Services Supervisors Concordia DMCC

Key Responsibilities:

• Site Supervision:
• Conduct regular visits to all towers under scope (minimum once or twice a week per site).
• Monitor service delivery and ensure staff performance meets expectations.
• Team Oversight:
• Supervise on-site staff and ensure coverage where no direct supervisors are present.
• Coordinate staff scheduling, replacements, and attendance monitoring through the biometric system.
• Client Coordination:
• Act as the main point of contact for client communications on-site.
• Attend meetings and provide updates as required.
• Reporting & Documentation:
• Prepare and submit monthly operational reports to the client for invoice processing.
• Maintain site logs, incident reports, attendance summaries, and other required documentation.
• Support the finance and billing teams with necessary operational data.
• HSE & Compliance:
• Coordinate with the HSE team for site audits and compliance checks.
• Ensure all sites follow safety standards and protocols.
• Support staff training and awareness on HSE procedures.
• Operational Support:
• Report maintenance needs and coordinate with relevant teams for action.
• Ensure material stocks are tracked and replenished as needed.