Stewarding Supervisor RAFFLES

Job Description

Roles & Responsibilities

Desired Candidate Profile

Key Responsibilities

• Lead, coach, mentor, and motivate a large stewarding team
• Ensure all stewarding staff arrive on time, properly groomed, and ready for their shifts
• Assign workstations and tasks during line-up / briefings (start of shift) and pass on necessary information about events / banquet orders
• Conduct individual development discussions, performance reviews, and corrective action when needed
• Provide training to kitchen stewards in all duties, including chemical usage, sanitation standards, equipment operation, etc.

Operational / Back-of-House Management

• Supervise the cleaning, organization, and sanitation of kitchens, storage rooms, dishwashing areas, back of house hallways, loading docks, and equipment
• Oversee opening and closing tasks / checklists for stewarding shifts
• Coordinate with culinary, banquet, and restaurant teams to ensure that stewarding support is aligned with service needs and event setups
• Conduct regular inspections / walkthroughs with the Chief Steward / Assistant Steward to ensure compliance with cleanliness, equipment condition, storage, and sanitation standards
• Manage inventory: chemicals, cleaning supplies, replacement equipment, etc.
• Monitor breakage of items (china, glass, silverware) and remove chipped or damaged items from circulation
• Ensure all equipment is working properly; report or coordinate maintenance / repair as needed

Health, Safety & Compliance

• Enforce hygiene, sanitation, and food-safety protocols, including local health regulations (e.g., HACCP) and the hotel standards
• Ensure proper handling, storage, and use of cleaning chemicals
• Maintain a safe working environment; enforce safety rules, proper use of PPE, correct chemical dilution, etc.
• Take part in or lead health & safety / hygiene inspections, pest control measures if needed
• Ensure compliance with environmental / waste management policies (garbage removal, recycling) as per hotel standards

Banquet / Events Support

• Review Banquet Event Orders (BEOs) to ensure stewarding requirements (china, glassware, silver, equipment) are met
• Ensure timely setup and breakdown of banquet equipment in coordination with F&B / culinary teams
• Maintain ready stock of items for special events; ensure storerooms are organized

Communication & Coordination

• Facilitate inter-departmental communication (e.g., with kitchen, F&B, events) to align on requirements, shifts, and inventory
• Participate in departmental meetings, shift briefings, and operational planning
• Maintain accurate records (logbooks, shift reports, inventory, breakage)

Staffing & Scheduling

• Assist in roster planning / scheduling for stewarding teams to match demand (peak service times, banquet events)
• Fill stewarding positions as needed (e.g., assign extra staff during high-volume or events)
• Provide shift handovers / pass-offs (using logbooks or written reports) to next shift supervisor

Previous stewarding supervisory experience in a luxury hotel and/or resort

• Ability to manage a large team, coach, and develop team members
• Good understanding of cleaning chemicals, sanitation techniques, kitchen equipment, dishwashing machines, back-of-house workflows
• Familiarity with food-safety standards (HACCP), health regulation compliance
• Good verbal and written communication (English), ability to coordinate with multiple departments
• Able to oversee inventory, scheduling, event setup, and maintenance tasks