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Experience
1 - 6 Years
Monthly Salary
AED 6,000 - 8,000 ($1,621 - $2,161)
Job Location
Education
Diploma(IT), Bachelor of Technology/Engineering, Any Graduation
Nationality
Indian, Any Arab National, Any GCC National, Any Anglophone National
Gender
Any
Benefits
Medical Insurance
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Installation & Deployment
Assist in installation and configuration of POS terminals
Support device imaging, software loading, and application configuration.
Install peripherals (receipt printers, barcode scanners, SIM cards).
Perform onsite deployment at merchant outlets.
Troubleshooting & Technical Support
Diagnose hardware and software issues.
Replace faulty components (battery, printer head, motherboard, etc.).
Assist in resolving connectivity issues (WiFi, SIM).
Provide Level 1 & Level 2 technical support.
Coordinate escalations with senior technicians or OEM support teams.
Testing & Quality Checks
Conduct device testing before dispatch.
Perform firmware updates and OS upgrades.
Verify terminal certifications (PCI, EMV readiness if applicable).
Maintain QC checklist documentation.
Inventory & Documentation
Maintain records of devices issued, repaired, and replaced.
Support spare parts inventory tracking.
Update CRM / service management software.
Prepare service reports and daily activity logs.
Field Service Support
Attend service calls within SLA timelines.
Ensure proper device handling and compliance.
Collect defective units and arrange replacements.
Maintain professional relationships with merchants.
Desired Candidate Profile
Technical Skills:
POS terminal configuration
Android debugging basics
LAN/WiFi/SIM troubleshooting
Excel & service ticketing software
Firmware flashing & device cloning
Soft Skills:
Strong problem-solving ability
Field readiness & mobility
Good communication skills
Time management
Customer service orientation
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Troubleshooting
- Testing
- Administration
- Software Configuration
- Configuration
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POS 10 Technologies
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