Technical Assistant – POS Devices POS 10 Technologies

Posted 30+ days ago

Experience

1 - 6 Years

Monthly Salary

AED 6,000 - 8,000 ($1,621 - $2,161)

Education

Diploma(IT), Bachelor of Technology/Engineering, Any Graduation

Nationality

Indian, Any Arab National, Any GCC National, Any Anglophone National

Gender

Any

Benefits

Medical Insurance

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Installation & Deployment

  • Assist in installation and configuration of POS terminals

  • Support device imaging, software loading, and application configuration.

  • Install peripherals (receipt printers, barcode scanners, SIM cards).

  • Perform onsite deployment at merchant outlets.


Troubleshooting & Technical Support

  • Diagnose hardware and software issues.

  • Replace faulty components (battery, printer head, motherboard, etc.).

  • Assist in resolving connectivity issues (WiFi, SIM).

  • Provide Level 1 & Level 2 technical support.

  • Coordinate escalations with senior technicians or OEM support teams.


Testing & Quality Checks

  • Conduct device testing before dispatch.

  • Perform firmware updates and OS upgrades.

  • Verify terminal certifications (PCI, EMV readiness if applicable).

  • Maintain QC checklist documentation.


Inventory & Documentation

  • Maintain records of devices issued, repaired, and replaced.

  • Support spare parts inventory tracking.

  • Update CRM / service management software.

  • Prepare service reports and daily activity logs.


Field Service Support

  • Attend service calls within SLA timelines.

  • Ensure proper device handling and compliance.

  • Collect defective units and arrange replacements.

  • Maintain professional relationships with merchants.

Desired Candidate Profile

Technical Skills:

  • POS terminal configuration

  • Android debugging basics

  • LAN/WiFi/SIM troubleshooting

  • Excel & service ticketing software

  • Firmware flashing & device cloning


Soft Skills:

  • Strong problem-solving ability

  • Field readiness & mobility

  • Good communication skills

  • Time management

  • Customer service orientation

Employment Type

    Full Time

Keywords

  • Troubleshooting
  • Testing
  • Administration
  • Software Configuration
  • Configuration

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POS 10 Technologies

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