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Experience
2 - 5 Years
Monthly Salary
AED 4,000 - 5,500 ($1,081 - $1,486)
Job Location
Education
Bachelor of Arts
Nationality
Indian
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Define and steer subsequent improvement plan.
- Manage training coverage efficiently.
- TNI and TNA to be done effectively.
- Review customer complaints.
- Skill CSEs to meet customer expectations.
- Conduct on-the-job Training.
- Develop educational material and organize training sessions.
- Train new hires during induction (customer orientation) in partnership with L&D team
- Maintaining training dashboard.
- Monthly review with THs, CHs & Senior Management.
- Plan and conduct cost effective training activities.
- Keep self-updated on market trending.
- Educate team about DHA & MOH expectations.
- Organize sessions on technical training including business critical topics
Desired Candidate Profile
- Develop digital and print educational material (e.g. videos and training manuals).
- Organize classroom trainings/workshops on a monthly basis.
- Publishing the Training Calendar Monthly, Quartely.
- Conduct role-playing activities to develop interpersonal skills (e.g. teamwork and conflict management).
- Identify individual and team skills gaps.
- Ensure new hires take on basic training courses, including communication and troubleshooting & technical error skills.
- Liaise with UICs and encourage on-the-job coaching (e.g. how to upsell packages or referral services).
- Coordinate with UICs to understand customer related issue, VOC to be considered while creating the training modules.
- Assess the impact of training session.
- Maintain updated records of training curricula and material.
Employment Type
- Full Time
Company Industry
Department / Functional Area
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DM Healthcare
Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary, and quaternary healthcare through our hospitals, clinics, and pharmacies. We have over 22,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands. Each of the Group’s verticals is a symbol of distinction, driven by the commitment to build a healthier tomorrow and to take healthcare to the next level of excellence.
Read MoreKingkar Adhikary - HR Manager
Aspect Tower, Executive Tower, D - 3301 Business Bay, P.O Box: 8703, Dubai – UAE Dubai, United Arab Emirates, Dubai, United Arab Emirates (UAE)
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