Waiter / Waitress

Raffles

1. Ensure correct uniform standards are followed at all times.

2. Ensure the guests of the outlet experience an enjoyable, expertly served beverage/dining experience by following the outlet sequence of service.

3. Maintain a thorough knowledge of the restaurant menu & daily specials at all times

4. To be familiar with the beverage service including stemware used and appropriates garnishes.

5. Anticipate and service of guests' requirements at all times

6. Prepare the outlet ready for service according to the outlet standard operating procedure or as per the specific manager s instructions

7. Ensure service stations are constantly cleared & re-stocked during service

8. Serve and clear food and beverage items in an unobtrusive and professional manner

9. Present menus and explanations for all menu items as well as specials of the day.

10. Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.

11. To report all accidents or guest complaint immediately to a manager.

12. Ensure expiration dates or perishable items are checked on a daily basis & stored in accordance to HACCP standards

13. To respond properly in any hotel emergency or safety situation.

14. To breakdown any buffets, displays or side stations when needed

15. Attend all necessary briefings & training sessions as instructed by the Operations Manager, Food and Beverage

16. Handle cash and credit card procedures according to the guidelines of the accounting department

17. Identify potential problems and ask for assistance before breakdown occurs

18. Perform any duties and special projects as requested by management whether in your own department or any other department in the resort.