Account Manager Dubai

Fresha

Role Overview

Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business.

Reporting directly to the Regional Manager GCC , and working collaboratively with the commercial team , you will be accountable for driving growth and helping venue partners maximize the marketing and distribution potential of their participation in the marketplace at Fresha .

This is a great opportunity for someone looking to work in a fast-paced and changing environment , who likes to work autonomously , enjoys a challenge, and wants to make an impact .

Key Accountabilities

• Serve as a lead point of contact for merchants on all account management activities
• Take ownership of assigned accounts, support merchant onboarding and training, and help drive SaaS platform adoption
• Optimize listing content and availability competitiveness on the marketplace to maximize conversions
• Effectively analyze reports, and execute plans on increasing monetized revenue generated from existing accounts
• Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn
• Ensure positive merchant experience through effective communication, swift resolution of merchant inquiries and requests, sound decision making and problem-solving.
• Contribute to the development of new product features by collating merchant feedback received
• Identify up-sell and cross-sell opportunities and collaborate with sales to create additional value for merchants
  
  

This list is not exhaustive and there may be other activities you are required to deliver.

Skills, Experience & Qualifications Required

• Bachelor's Degree
• 1-2 years of sales or account management experience in the Internet, software or e-commerce sectors
• Excellent written and verbal communication, presentation, and interpersonal skills
• Strong sense of initiative and customer service orientation
• Ability to adapt and achieve targets in a dynamic and fast-paced working environment
• Experience with online marketplaces or SaaS platforms is desirable
• Ideally a keen interest in the Beauty and Wellness industry