Account Manager - Early in Careers

Keyloop

We are looking for a dynamic and strategic Account Manager to join our growing team. In this role, you will own and develop key client relationships across a defined portfolio of top UK automotive retail accounts. You ll sit at the heart of a cross-functional pod that includes sales, professional services, and customer success acting as the strategic lead and advocate for your customers.

You will be responsible for ensuring the retention and growth of your accounts, building long-term partnerships, driving client satisfaction, and identifying opportunities for expansion within your portfolio.

We are looking to fill 7 positions across the UK.

Key Duties & Responsibilities:

• Own the Relationship: Serve as the primary point of contact for a defined portfolio of clients, building trusted advisor relationships with senior stakeholders.
• Drive Retention and Growth: Lead initiatives to retain clients and expand revenue opportunities with the sales executive on the accounts through upsell and cross-sell strategies.
• Lead the Pod: Coordinate cross-functional teams (sales, professional services, customer success) to deliver cohesive account strategies and ensure aligned execution.
• Strategic Planning: Develop and maintain strategic account plans, identifying client goals, risks, opportunities, and business outcomes.
• Customer Advocacy: Represent the voice of the customer internally, ensuring that product development, support, and service delivery align with client needs.
• Performance Monitoring: Track account health and performance, using data and insights to proactively address challenges and improve both adoption and satisfaction.