Account Manager

Client of R77 Global

Posted on 3 Mar

Experience

3 - 5 Years

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

As an Account Manager, you will own and grow a portfolio of B2B clients. Your mission is to increase client value through strong relationship management, structured account planning, and consistent follow-through.

This role suits someone who works independently, takes ownership without being prompted, and collaborates well across Product, Marketing, Operations, and Support.

Key Responsibilities

  • Own a portfolio of B2B accounts, building trusted, long-term client relationships
  • Drive proactive outbound communication (not reactive account handling)
  • Understand client needs, anticipate risks, and propose solutions before issues escalate
  • Identify and execute upsell / cross-sell opportunities using client feedback and performance data
  • Coordinate internal stakeholders (Product, Marketing, Operations, Tech Support) to deliver outcomes
  • Take full ownership of client issues from discovery to resolution ensuring clear updates and accountability
  • Handle escalations and complaints professionally while protecting the long-term relationship
  • Contribute ideas to improve account workflows, client experience, reporting, and internal processes

Desired Candidate Profile

Proven experience in B2B Account Management and/or B2B Sales

  • Strong communication and stakeholder management skills (clear, confident, persuasive)
  • Fluent English (additional languages are a plus)
  • Able to manage multiple accounts, priorities, and deadlines without losing attention to detail
  • Strong organisation, time management, and follow-up discipline
  • Self-starter mindset with a high level of ownership and accountability
  • Analytical and solutions-oriented: able to diagnose issues and propose practical actions
  • Collaborative team player with a positive, can-do approach
  • Willingness to travel occasionally (as required)

Company Industry

Department / Functional Area

Keywords

  • Account Manager

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