Account Manager
Client of R77 Global
Posted on 3 Mar
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Experience
3 - 5 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As an Account Manager, you will own and grow a portfolio of B2B clients. Your mission is to increase client value through strong relationship management, structured account planning, and consistent follow-through.
This role suits someone who works independently, takes ownership without being prompted, and collaborates well across Product, Marketing, Operations, and Support.
Key Responsibilities
- Own a portfolio of B2B accounts, building trusted, long-term client relationships
- Drive proactive outbound communication (not reactive account handling)
- Understand client needs, anticipate risks, and propose solutions before issues escalate
- Identify and execute upsell / cross-sell opportunities using client feedback and performance data
- Coordinate internal stakeholders (Product, Marketing, Operations, Tech Support) to deliver outcomes
- Take full ownership of client issues from discovery to resolution ensuring clear updates and accountability
- Handle escalations and complaints professionally while protecting the long-term relationship
- Contribute ideas to improve account workflows, client experience, reporting, and internal processes
Desired Candidate Profile
Proven experience in B2B Account Management and/or B2B Sales
- Strong communication and stakeholder management skills (clear, confident, persuasive)
- Fluent English (additional languages are a plus)
- Able to manage multiple accounts, priorities, and deadlines without losing attention to detail
- Strong organisation, time management, and follow-up discipline
- Self-starter mindset with a high level of ownership and accountability
- Analytical and solutions-oriented: able to diagnose issues and propose practical actions
- Collaborative team player with a positive, can-do approach
- Willingness to travel occasionally (as required)
Company Industry
Department / Functional Area
Keywords
- Account Manager
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