Boutique Manager

Richemont

OBJECTIVE

The Boutique Manager is accountable for the boutiques overall success. This includes being an ambassador of the Maison, achieving sales targets, ensuring operational excellence, and cultivating a high-

performing dynamic team, to achieve the Maison s strategic objectives.

Key Responsibilities

Brand Ambassador & Client Service:

• Champion the Maison s culture internally and externally
• Ensure the highest level of client experience and client selling ceremony
• Support the sales team with after-sales services
• Build a network of influential individuals to foster client loyalty, especially with VIP clients
• Ensure the boutique environment reflects the Maison s vision
• Keep the team informed on best practice, products, and Maison information
  
  

Business Development

• Develop and implement marketing and promotional strategies to drive traffic and expand the client database
• Participate in setting objectives and take appropriate action to achieve them
• Stay informed about the local market, competitors, and luxury retail trends
• Recommend improvements to improve performance
  
  

Team Leadership

• Demonstrate sales and people leadership
• Coach, motivate and challenge the team to achieve sales and productivity goals through clear guidance, trainings, regular communication, and team-building exercises
• Recruit, train, and retain top talents
• Provide feedback on product assortment, trends, and client preferences
• Set individual objectives, conduct performance evaluations, and create development plans
  
  

Clienteling & CRM

• Ensure exceptional client service in-store and during out-of-store experiences
• Build a high-quality client database through accurate data capture
• Support the team in responding to client requests, anticipating needs, and promoting new collections when needed
• Coach the team on CRM activities
  
  

Operational Excellence

• Effectively and accurately utilize all systems for inventory management
• Provide timely and accurate business reports to management
• Determine staffing needs and create optimal schedules as per business requirements
• Complete administrative tasks efficiently
• Ensure compliance with internal controls and finance operations teams
  
  

Profile

• 8- 10 years previous experience in a managerial role in luxury retail environment (at least 5 years in a boutique manager/boutique director role);
• Excellent interpersonal and communication skills
• Experience with managing, coaching and developing a team
• Ability to translate strategies into executional action plans
• Strong clienteling skills
• Fluent in English; additional language is a plus