Send me Jobs like this
Experience
10 - 12 Years
Job Location
Education
Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Analyze and document complex ITSM processes, identifying bottlenecks and opportunities for improvement using frameworks like ITIL.
- Translate business requirements into detailed functional and technical specifications for ITSM tools and solutions.
- Collaborate with stakeholders to define service level agreements (SLAs) and operational level agreements (OLAs) that align with business objectives.
- Design and implement ITSM workflows and automation to enhance efficiency and reduce manual effort in incident, problem, and change management.
- Facilitate user acceptance testing (UAT) and gather feedback to ensure ITSM solutions meet user needs and expectations.
Desired Candidate Profile
Experience 10 years in Business Analysis - IT Service Management roles.
Frameworks Strong foundational knowledge of ITIL v3 or ITIL 4 frameworks. Experience in Implementation of ITSM, ITIL frameworks
Tools Proficiency or Experience in Implementation with enterprise-grade ITSM platforms and reporting tools - Jira or ServiceNow or equivalent ITMS tools
Soft Skills Exceptional stakeholder management, conflict resolution, and written/verbal communication skills under pressure
Requirement Gathering Translate business needs into actionable technical requirements and user stories for ITSM platforms (e.g., ServiceNow or Jira Service Management).
Deep understanding of the Incident Lifecycle Management, Problem Management
Project planning
Risk and Issue Management
Stakeholder management and Governance
Apply for this postion
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Business Analyst ITSM
- IT Business Analyst ITSM Focus
- Technical Business Analyst - ITSM
- ITSM
- Solutions Analyst - ITSM
- Service Level Agreements SLAs
- Service Management Analyst
- ITSM Business Analyst
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Virtusa Middle East FZ-LLC
Virtusa Middle East FZ-LLC
Raghu - HR Manager
DIC Building @3 DIC, Dubai, United Arab Emirates (UAE)