Business Analyst Planning and Support

United States Citigroup

Sales Support & Business Operations

• Provide end to end administrative and operational support to sales teams, ensuring smooth functioning of business processes and adherence to internal standards.
• Analyse factual and operational data to identify trends, patterns, or inconsistencies that may impact performance, productivity, or customer experience.
• Use insights to diagnose operational challenges and recommend enhancements to workflows, policies, and procedures.
• Monitor sales related KPIs, performance metrics and overall scorecard / business requirements
• Coordinate with cross functional teams to ensure alignment and timely resolution of issues impacting sales operations.

Controls & Governance

• Execute key controls for the business unit, assess the effectiveness of existing control processes, identify improvement opportunities, and implement enhancements to strengthen the overall control environment.
• Perform the Managers Control Assessment (MCA) in strict adherence to all applicable policies, standards, and procedures, ensuring accurate and timely execution.
• Drive and implement control enhancements aimed at improving operational efficiency, optimizing processes, and reducing risk exposure across the business.
• Support the management of outsourced vendor relationships, including monitoring KPIs, service levels, and overall performance.
• Participate in governance routines by contributing to reporting, documentation, and compliance-related requirements.
• Assist in transition projects by coordinating tasks, tracking progress, and ensuring process adherence during change initiatives.

Stakeholder Engagement

• Work closely with sales agents, vendor teams, and internal stakeholders to ensure effective communication and alignment on business needs.
• Demonstrate strong understanding of how the team interacts with broader business units to deliver shared objectives.

Others

• While the above are indicative, the requirements may evolve basis business requirements

Qualifications & Skills

• Strong analytical and problem solving capabilities with the ability to interpret operational data.
• Experience managing or working with outsourced vendors, including performance monitoring and governance routines.
• Exposure to transition or process improvement projects is an advantage.
• Solid communication and interpersonal skills, with the ability to collaborate across multiple teams.

• Ability to work independently and manage multiple priorities in a dynamic environment.
• Working knowledge of industry practices, operational standards, and administrative processes.