Business Centre Manager

Client of NADIA Global

Job Summary: One of our clients in Dubai is looking for Business Centre Manager

Key Responsibilities: The Business Centre Manager is responsible for the overall management, profitability, and smooth operation of the Business Centre. This role oversees day-to-day operations, client relations, sales and leasing, team management, financial performance, and compliance, ensuring high service standards and optimal utilization of facilities.

Sales & Business Development Drive occupancy levels through leasing of office spaces, desks, and meeting rooms. Develop and implement sales strategies to increase revenue and market presence. Conduct client tours, prepare proposals, negotiate contracts, and close deals. Identify new business opportunities, partnerships, and corporate clients.

Operations Management Oversee the daily operations of the Business Centre, ensuring efficient and uninterrupted services. Ensure all facilities (offices, meeting rooms, common areas) are well maintained and operational. Implement and improve operational policies, procedures, and service standards.

Client Relationship Management Act as the primary point of contact for clients and ensure high customer satisfaction. Handle client concerns, complaints, and escalations in a professional and timely manner. Ensure timely renewals of agreements and upselling of additional services.

Financial & Administrative Management Prepare and manage budgets, forecasts, and operational reports. Monitor revenue, expenses, invoices, and collections to ensure profitability. Ensure compliance with company policies, legal requirements, and local regulations. Maintain accurate records, contracts, and documentation.

Team Leadership & HR Coordination Lead, supervise, and motivate the Business Centre team (front desk, sales, operations staff). Assign duties, set performance targets, and conduct regular performance reviews. Coordinate staff schedules, training, and development activities. Foster a professional, service-oriented, and collaborative work culture.

Marketing & Brand Representation Support marketing initiatives, promotions, and events to enhance brand visibility. Represent the Business Centre in networking events and client meetings. Ensure consistent brand standards across all client-facing areas.