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Experience
1 - 2 Years
Monthly Salary
AED 3,500 - 5,000 ($946 - $1,351)
Job Location
Dubai(Jumeirah Lake Towers (JLT)) - United Arab Emirates (UAE)
Education
Bachelor of Business Administration, Bachelor of Arts
Nationality
Filipino
Gender
Female
Vacancy
3 Vacancies
Job Description
Roles & Responsibilities
Role Summary:
This role goes beyond traditional customer service — you will play a key part in driving enrollments, strengthening customer relationships, and supporting business growth. You will act as the primary point of contact for students, parents, and prospective clients, delivering excellent service while confidently converting inquiries into enrollments and maximizing retention opportunities.
If you are energetic, persuasive, and target-driven, this role is for you!
Key Responsibilities:
-Handle customer enquiries via phone.
-Retain and nurture existing students/parents by addressing concerns, following up on satisfaction, and encouraging continued enrollment or upgrades.
-Support sales efforts by identifying opportunities, sharing program details, and achieving enrollment targets.
-Maintain accurate customer records and follow up on leads to ensure high conversion and retention rates.
-Provide outstanding service to create positive experiences and build long-term loyalty.
Desired Candidate Profile
-Tagalog speakers but very fluent in English (excellent verbal & written communication)
-2+ years of proven experience in customer service + sales (telesales, retention, upselling, enrollment, or collections preferred)
-Strong BPO/call center/contact center background highly valued (education, retail, telecom, finance, or service industries OK)
-Demonstrated success in hitting sales/retention KPIs and closing deals over the phone
-Excellent persuasion, negotiation, objection-handling, and relationship-building skills
-Fast & accurate typing (35+ WPM) with good computer/multitasking abilities (CRM, Google Workspace, etc.)
-Confident, professional, energetic, and genuinely customer-focused mindset
-Currently in the UAE with valid residency/visa and ready for immediate joining
Employment Type
- Full Time
Department / Functional Area
Keywords
- Customer Service Representative
- Customer Service
- Call Center Specialist
- Sales Business Development
- Business Development
- Telesales
- Communication Skills
- Sales Representative
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