Case Manager

Allianz

Performing complete file review of high cost claims with regards to the multidisciplinary notes, TPR charts, physician order's notes, lab reports, radiology reports, drug chart sheets, consultation notes, nursing notes, progress notes, etc.

Field hospital deployment or File Audit to be performed when required (Non- Physical or Physical [Provider Visit]) to capture hospital acquired infections, mismanagement, iatrogenic injuries, etc.

Requesting any medical documentation or finding any missing document which is essential in decision making.

Performing review of DRG Severity of Illness (SOI) in line with revision of CPT codes / ICD codes, which are being up-coded by the provider - if required discussion with the treating doctor and the medical coders.

Performing utilization review for DRG cases and FFS cases with regards to and not limited to final bill review + consumables mark ups + non covered item/services + overutilization of services.

Performing review of claims as per CPT and ICD coding guidelines in line with insurance regulators (DHA,DOH/HAAD,MOH).

Pre-authorization and maintaining required out-put of high cost claims with detailed insight of claim on day to day basis.

Adhering to the case management and cost containment protocols for elective high cost cases and medical management cases.

Referring cases for second opinion when deemed necessary to confirm the best mode of management - also for cost containment to lesser Negotiating factor (NF) facilities within the member's network or option for home country treatment.

Adjudicates High Cost claims at submission level for settlement between the insurer and health care provider as per policy terms and conditions.

Adjudicates High cost claims at precertification level, authorize decision on the claim within policy terms and conditions.

Continuously work to identify possible procedure inconsistencies; develop, recommend and implement improvements.

Provide support to Medical Claims Officers to close all escalated claims queries within the agreed turn-around time.

Achieving a monthly savings target of AED 800,000 in line with the criteria or methodology defined by the Line Manager and Head of Department.