Customer Service - Account Management

Corpay

The Account Manager drives strategic relationships with key aviation clients by delivering cost savings, value-added solutions, and margin optimization for Corpay's Lodging Division. The role combines relationship management, business analytics, procurement, and operational support to ensure seamless execution of lodging solutions.

Key Competencies

• Relationship Management
• Business Development
• Procurement / Negotiations
• Market & Product Analysis

Perform market research, property analysis, and surveys

Study business data to identify savings and revenue opportunities

Monitor competitive products and analyze customer reactions

Contracting & Procurement

Develop, negotiate, manage, execute, and renew hotel contracts

Ensure client hotel programs deliver value and savings

Maintain supplier relationships when applicable

Account Growth & Client Engagement

Conduct presentations to promote Corpay products and services

Educate clients on enhancements, updates, and new offerings

Strengthen account loyalty and expand product penetration

Reporting & Strategy

Provide analysis to support account strategy planning

Evaluate results of client programs and share insights with leadership

Recommend program improvements based on data trends

Operational Support

Serve as 24/7 on-call support for distressed passenger situations

Support escalations and urgent client needs

Oversee Account Coordinators when assigned

Organizational Contribution

Enhance Corpay s reputation by taking initiative

Support continuous improvement and new initiatives

Identify opportunities to add value and increase efficiency

Required CompetenciesSkills & Qualifications Alignment

Strong interpersonal and customer service skills

Ability to lead, collaborate, and communicate effectively

Exceptional time management and follow-through

Strong financial acumen and attention to detail

Negotiation, procurement, and analytical skills

Proficiency in Microsoft Outlook, Word, Excel, PowerPoint