Job Description

Roles & Responsibilities

Analyze and monitor unpaid invoices by identifying overdue receivables, verifying customer information and qualifying the files.
Contacting clients and establishing contact with clients by phone, email, mail to negotiate suitable payment solutions (payment plans, deferrals, etc.).
Negotiate and implement debt recovery solutions, propose realistic repayment plans, and ensure their compliance.
Update the databases and record all actions taken and information relating to recovery files in the information system.
Follow the necessary procedures and collaborate with legal counsel for sending formal notices or initiating more formal proceedings.
To prevent disputes and identify the causes of non-payment and propose preventive actions to limit future risks.
Reporting on its activity and establishing regular reports on the status of receivables and recovery performance.

Strong negotiation and persuasion skills, ability to convince and gain customer support.
Excellent interpersonal and communication skills, ability to listen, engage in dialogue and manage sometimes delicate situations with diplomacy.
Ability to manage a large number of files and follow strict procedures.
Ability to take initiative and work independently.
Good knowledge of office software (Office suite) and customer relationship management (CRM) or debt collection tools.
Knowledge of debt recovery procedures and associated regulations.
Analytical skills to assess financial risks.
Higher education in finance, accounting, commerce or equivalent.
Proven experience in debt collection or customer relationship management (minimum 3 years).
Professional English required (spoken and written).
Good luck with my SAP mishap.
Excellent interpersonal skills, diplomacy and firmness.
Category B driving licence, national mobility for frequent travel.

Debt Collection Officer
client of Emploi Patner

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