Engagement Director, Enterprise Learning Operations

Infopro Learning

Onsite Leadership and Operational Oversight

• Provide consistent, visible onsite leadership across enterprise learning operations environments in the UAE

• Own day-to-day operational performance, service quality, and issue resolution across multiple integrated workstreams

• Monitor real-time delivery metrics and intervene proactively to maintain service excellence

• Lead regular operational reviews with embedded leaders to ensure alignment, escalation, and accountability

• Build trust and confidence through strong, credible leadership presence with senior enterprise stakeholders

Strategic Partnership and Engagement Leadership

• Act as the senior relationship owner for a complex learning engagement, engaging senior operational and business leaders

• Shape and execute an account strategy aligned to enterprise priorities and Infopro Learning s regional growth objectives

• Lead quarterly performance and planning reviews focused on outcomes, value realization, and continuous improvement

• Identify opportunities for capability expansion, scope evolution, and long-term partnership growth

• Step in directly with hands-on advisory support across the learning lifecycle when required

Governance, Risk, and Quality Management

• Execute and maintain robust governance frameworks aligned to contractual commitments and service standards

• Chair governance forums and provide transparent reporting on performance, risks, and improvement initiatives

• Enforce quality assurance, compliance, and escalation protocols across all delivery activities

• Lead risk identification and resolution for high-impact operational or commercial issues

• Maintain clear documentation of decisions, performance metrics, and governance outcomes

Cross-Functional Integration

• Orchestrate seamless collaboration across multiple learning and operations functions

• Break down silos and foster shared accountability for enterprise outcomes

• Lead cross-functional planning to align priorities, dependencies, and resource deployment

• Ensure a consistent, high-quality experience across all engagement touchpoints

• Drive knowledge sharing and adoption of best practices across teams

Financial and Commercial Accountability

• Own financial performance for the engagement in partnership with Infopro Learning regional leadership

• Oversee workforce planning, capacity management, and resource optimization

• Establish and track KPIs, SLAs, and financial performance metrics

• Manage scope changes, commercial discussions, and contract performance

• Balance margin optimization with service quality and stakeholder satisfaction

Team Leadership and Development

• Lead and inspire a high-performing, onsite Infopro Learning team across multiple disciplines

• Foster a culture of ownership, collaboration, and operational excellence

• Coach and develop embedded leaders through regular one-on-ones and performance feedback

• Champion talent development, engagement, and retention within the team

• Build a strong shared identity as an integrated Infopro Learning led delivery organization