Front Office Supervisor
Marriott
Employer Active
Posted 8 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Front Office & Guest Services
Job Type: Full-time
Key Responsibilities
- Support the Front Office Manager in daily operations
- Supervise front desk, concierge, guest services, and telephone operations
- Ensure smooth check-in and check-out procedures
- Handle guest complaints and resolve escalations promptly
- Monitor staffing levels to meet guest service and operational needs
- Ensure brand standards and service quality are consistently met
- Communicate daily goals, expectations, and performance updates to the team
- Assist in managing room inventory and daily revenue-related tasks
- Oversee shift operations and ensure adherence to policies and SOPs
- Support training, coaching, and performance feedback for team members
- Promote strong teamwork, professionalism, and guest-focused culture
- Assist with emergency procedures and service recovery situations
- Perform front desk duties as needed during busy periods
- Coordinate with other departments to support seamless guest experiences
Skills Set
- Front desk operations
- Guest communication
- Conflict resolution
- Team leadership
- Room inventory basics
- Time management
- Hotel systems (PMS, MARSHA, Opera/FOSSE)
Why Join Us
- Work with one of the world s leading luxury hotel brands
- Strong career development and training programs
- Collaborative, multicultural work environment
- Opportunities to grow within Marriott s global portfolio
Desired Candidate Profile
Ideal Profile
- High school diploma or GED required; hospitality degree preferred
- 2 years of front office or guest service experience
- Strong leadership and communication skills
- Ability to resolve problems and manage guest expectations
- Proactive, organized, and able to handle pressure
- Team-oriented with strong interpersonal skills
Company Industry
Department / Functional Area
Keywords
- Front Office Supervisor
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Marriott
JW Marriott Marquis Hotel Dubai is part of Marriott International s luxury collection, offering exceptional service, refined guest experiences, and world-class hospitality. The hotel fosters a supportive culture that prioritizes employee well-being, growth, and professional success.