GEM Manager
IHG Hotels & Resorts
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Posted 10 hrs ago
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Title
GEM Manager Six Senses The Palm Dubai Dubai, UAE
Job Description
GEM Manager Six Senses The Palm Dubai Dubai, UAEbr> br>Key Responsibilities
Oversee the full operation of the Guest Experience department to ensure exceptional service delivery
Maintain comprehensive knowledge of all hotel facilities, services, room types, and policies
Manage guest history and profile systems to support personalized service and experience enhancement
Partner with all resort departments to ensure guest needs are anticipated and fulfilled
Ensure strict implementation of all policies, procedures, and guest-service best practices
Support the Director of Operations in improving guest engagement and experiential touchpoints
Uphold legal, financial, safety, and documentation requirements across Guest Experience activities
Monitor service quality, communication flow, and departmental efficiency
Ensure guest issues are resolved promptly while maintaining Six Senses service and wellness standards
br>Skills Set
Guest relations leadership
Cross-department coordination
Profile and history management
Luxury service standards
Problem resolution
Team training and mentoring
Operational reporting and compliance
Communication and guest personalization
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Desired Candidate Profile
Diploma with three years of luxury hotel experience in Guest Services or Front Office
Bachelor s degree in Hotel Management, Business Administration, or related field preferred
Proven background in luxury guest experience operations
Excellent communication and interpersonal skills
Strong operational awareness, decision-making capability, and leadership aptitude
Ability to build positive rapport with guests and internal teams
Fluency in English; additional languages are an advantage
Company Industry
Department / Functional Area
Keywords
- GEM Manager
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IHG Hotels & Resorts
Six Senses The Palm Dubai is a leading luxury wellness resort recognized for its sustainability, crafted guest experiences, and exceptional hospitality. The Guest Experience team plays a central role in creating meaningful, personalized journeys for every guest.