Hotel / Front Desk Receptionist

Client of Reap HR

Key Responsibilities:

1. Client & Visitor Relations:
   Greet and welcome clients, visitors, and guests in a friendly, professional, and courteous manner, ensuring they feel valued and respected. Provide exceptional customer service by addressing client inquiries, directing them to the appropriate department, and ensuring their needs are met promptly. Offer refreshments and maintain a comfortable environment for clients, visitors, and potential buyers during meetings and property showings. Ensure that all clients, partners, and guests experience the luxury service expected of a high-end real estate company.
2. Administrative & Reception Support:
   Answer and direct calls to the appropriate team members, ensuring timely and accurate communication. Schedule appointments, property showings, and meetings for brokers, agents, and management staff. Manage the reception area, ensuring it is always clean, organized, and presentable, in alignment with the company s luxurious branding and image. Maintain office supplies and reorder items as necessary. Handle incoming and outgoing mail and packages, ensuring timely distribution to the appropriate recipients. Coordinate and manage any special requests from guests or staff, ensuring the highest standard of service.
3. Administrative Assistance:
   Assist the administrative team with various tasks as needed, including managing calendars, coordinating meetings, and preparing documentation. Provide support to the sales and marketing teams, including assisting with preparing presentation materials or property information for clients. Maintain and update databases (e.g., contact lists, property details, client preferences) to ensure all information is current and accurate.
4. Property Coordination & Marketing Support:
   Coordinate with agents and brokers to ensure property listings, promotional materials, and other assets are up-to-date and displayed effectively in the office. Help arrange and support client viewings and open houses, ensuring logistics and client comfort are prioritise. Assist in preparing marketing collateral such as brochures, flyers, and presentation materials for properties.
5. Health & Safety Compliance:
   Ensure that the reception area adheres to health and safety regulations and company policies. Maintain an organized and secure environment, safeguarding client confidentiality and sensitive information.