Hotel Manager

AccorHotel

Set, plan and direct the operations and departments to achieve agreed goals of gross operating profit, competitive RevPar Index, Guest Satisfaction, Brand Consistency, Employee Engagement, LQA Audits and Service excellence.

Support the hotel s annual budgeting process and adhere to the Accor and Raffles established guidelines.

Assist in managing the operations and the hotel s budget and ensuring that expenses incurred are within budget and in line with the Accor and Raffles established guidelines.

Lead and guide the management team in driving the hotel to achieve its Key Performance indicators (KPI s) and goals.

Follow Accor protocol in approving expenses, and obtaining the approval first from the Managing Director and Director of Finance for items which require approval at this level before implementation.

Help to ensure all Marketing, Digital and PR Communications follow Raffles Brand Marketing guidelines and are very relevant to the market, and thought through as to bring value to the property and services.

Communicate in an effective and timely manner with Excom and Managing Director on matters which require their attention.

Represent the Raffles Brand in projecting a credible image to the market, residents and colleagues alike.

Be present to personally welcome key residents and guests

Comply with Raffles established guidelines on recruitment, appointment and promotion of Excom, Department Heads and colleagues.

Tracks and resolves guest complaints and feedback promptly and thoroughly.

Ensures all operational issues are addressed and documented for future reference. Be able to spot inconsistencies or potential issues before they escalate.

Be visible around the hotel and shows an active interest in our colleagues welfare.

Lead by example in living the Raffles brand values and service culture as well as Code of Ethics.

Help and support to establish positive owner relations through proper and appropriate communications with the appointed Owner s representative.

Follow appropriate protocol in communicating with the appointed Owner s representative and keeping the Managing Director informed of such communications.

Manage owner relations and represent Managing Director in his absence.

Participate in monthly Owners and Asset Management meetings (P&L, BRM etc )