L2 Service Delivery Manager

Client of AIQU

Employer Active

Posted 3 hrs ago

Experience

3 - 8 Years

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Details:

Role: Service Delivery Manager

Employment Type: 12 months & extendable contract

Work Location: UAE

Start Date: Immediate to 30 days

Technology & Skills Required

  • 5-8 years of experience in IT service management or delivery roles, with at least 3 years in a service delivery management capacity
  • Strong understanding of ITIL processes (Incident, Problem, Change, Capacity, etc.)
  • Experience working with ITSM platforms (ServiceNow, ManageEngine, BMC, etc.)
  • Demonstrated experience managing multi-vendor or multi-customer environments
  • Proven track record of SLA management, incident governance, and service reviews


Desired Candidate Profile


Company Industry

Department / Functional Area

Keywords

  • L2 Service Delivery Manager

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