Learning & Development Manager

IHG Hotels & Resorts

Every day is different at IHG, but you ll mostly be:

Training & Development:

• Assist in the creation, implementation, and evaluation of the annual learning and development plan.
• Conduct training needs analysis across departments to identify learning priorities.
• Design and deliver core programs, including orientation, brand/service standards, supervisory skills, and leadership development.
• Support departmental trainers in maintaining consistent standards across all operational areas.
• Coordinate and facilitate mandatory training programs such as Fire Life Safety, Health & Safety, and Food Hygiene.

Performance & Talent Development:

• Work closely with managers to identify high-potential colleagues and create development pathways for succession planning.
• Support performance review cycles by guiding leaders on setting goals and providing feedback.
• Track and analyze training participation and effectiveness through evaluations and reports.

Learning Administration:

• Maintain accurate training records and ensure compliance with brand and local regulatory requirements.
• Manage the Learning Management System (LMS) and ensure timely completion of assigned e-learning modules.
• Prepare monthly L&D reports and key performance indicators for management review.

Employee Engagement:

• Support initiatives that enhance employee engagement, motivation, and recognition.
• Contribute to organizing hotel events, cultural activities, and team-building programs.
• Act as a brand ambassador, promoting the resort s values and service culture.