Learning Manager Chanel

Your main responsibilities are:

Delivering Organized and Impactful Training (40%)

• In close alignment with the Fashion Learning and Style Expertise Manager, coordinate and implement training sessions/materials

• Prepare collection trainings, Client Experience training, briefings and other training

• Deliver training in the boutique, Training Room and Fashion School

• Propose, agree and organize a training calendar for novelties, and other boutique needs

• Identifying subject matter experts in the boutique to enrich and/or co-animate training sessions/morning briefs

• Adapt training content according to the needs /buying of the boutiques, in communication with Management

• Ensure content is fun, impactful and drives the business

Coaching on the Boutique Floor (30%)

• Coaching Fashion Advisors and other roles on the boutique floor

• Creating Client Experience action plans in the boutique, using coaching as a business lever

• Supporting a culture of coaching and feedback in the boutique

Supporting & Following up efficiently, Communicating clearly and harmoniously (30%)

• Communicate and collaborate harmoniously between Middle East & Paris Training Manager, Boutique Management and HR

• Follows the new starter process with new joiners

• Ensure teams have done pre-work before attending training sessions

• Completes refresher training / follow ups to fully embed action plans, and Floor observation to ensure training has been understood / being used

• Shares regular reporting (qualitative and quantitative) with the Middle East Training Manager, establishing KPIs to measure the effectiveness of training

You will bring:

• Significant experience in a pure training role

• A proven track record of advanced organisational skills

• Warm, welcoming humble attitude

• Eye for detail and good memory

• Ability to unite and with excellent interpersonal skills

• Fashion sensibility and attentive to trends and culture

• Emotional and situational intelligence

• Reliable, with integrity

• Passionate about developing others to achieve high performance

• Excellent observation and listening skills

• Arabic, Tagalog or Chinese language skills are an advantage