Sales Consulting Snr Manager
Oracle
Posted on 3 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As leader of our MEA Gulf SSA team you will work closely with the General Manager for CSS MEA, the sales and delivery management teams, the other Oracle lines of business and, of course, most importantly our customers.
This is a leadership role. The successful candidate will possess a combination of management and Cloud/Solution Architect experience, typically have at least 15+ years in relevant IT services roles, across a wide range of technologies and customer sectors.
This role requires the individual to possess all of the pre-requisite experience and expertise that s expected of a professional that has operated in a pre-sales context for over many years in large, complex organisations. In addition, has a proven capability to effectively recruit, retain, develop, motivate and manage a team of dynamic and highly experienced individuals.
A typical experience profile for this role would include most of the following:
- Management & Professional:
- Leadership
- Able to recruit, develop, nurture and manage talented individuals in rapidly changing environments
- Capable of balancing competing and changing team workload demands against priorities
- Team player with experience of succeeding in large scale global organisations
- Pre-sales management and complex deal experience
- Remote and virtual team management
- High levels of personal drive, tenacity and energy
- Track record of innovation and creativity
- Ability to influence thinking and gain acceptance of ideas in sensitive situations
- Extremely strong customer facing presentation and interaction skills, capable of communicating at the correct level depending on the audience, and confidence in articulating service solutions in terms of business value.
- Subject Matter Expert Leadership:
- Track record of consultative and trusted-advisor roles with major customer organisations in relation to IT services
- In-depth knowledge of CSS value proposition and services
- Significant experience in pre-sales service solutioning for large scale, mission critical IT environments
- Broad understanding of typical enterprise SaaS, PaaS, IaaS, applications, IT infrastructures, public and on-premises cloud, including but not limited to Oracle technologies
- A track record in developing successful propositions for enhanced support, learning, operations and managed services for mission critical environments in major organisations
- Extensive, broad-based expertise across large scale services engagements
- Proven experience in industry standard IT service management best practice and its application to managed services/outsourcing scenarios
- Experience in IT project and programme management, including major IT transformation, migration and solution deployment projects
You will be responsible for all aspects of leading and managing the CSS MEA Gulf team of around 9 SSAs, covering the UAE, Saudi, Oman, Qatar and Kuwait. You will report to the Director of CSS EMEA MEA Service Solution Architecture.
SCOPE:
- Location: Dubai, United Arab Emirates
- Customer and Oracle cross-line-of-business (xLoB) facing
- Management:
- Responsible for the recruitment, leadership, management, development, well-being and effectiveness of all CSS EMEA MEA Gulf service solution architect resources
- Develop and execute short, medium, and long term plans to achieve strategic objectives. Collaborate with regional GM leadership and the MEA Service Solutions Director to ensure objectives are met
- Establish high value senior level relationships with CSS global teams including; Product Management, Sales Operations, Go To Market, Global Cloud Solution, Global Delivery teams and also with key xLoB peers
- Work closely with sales management to manage ongoing team priorities and workloads
- Take ownership as the escalation point for any SSA issues in that region
- Support SSAs, and Sales in customer engagements, promoting our services capabilities, solutions, benefits and value propositions
- Where required, review customer-specific solutions to ensure they are optimal for the customer and for Oracle. Use your services expertise and experience to provide guidance in fine tuning service solutions, cost and risk models that balance the needs of the customer and Oracle
- Lead the communication and mitigation of deal-related issues and risks with senior internal stakeholders
- Ensure the smooth and efficient transfer of solutions to CSS delivery teams post-sale
- Collaborate with CSS global product management and delivery teams in service development and improvement initiatives
- Lead the activities of MEA Gulf team and associated virtual teams to build compelling service solution propositions for customers.
- Work with regional Business Development resources to support Sales to effectively qualify opportunities to ensure best use of all in-region resources
- Subject Matter Expert Leadership:
- Recognised as trusted advisor on all aspects of SSA capability to CSS regional Sales, Delivery and other Oracle regional lines of business
- Work with multiple customers across all sectors, in collaboration with Oracle CSS, xLoB Sales teams and external partners to:
- Understand customer business and IT strategic requirements and identify opportunities to assist the customer achieve its strategic goals
- Support the identification, construction, articulation and successful sale of leading edge/large scale compelling services solutions that align to Oracle strategic goals
- Ensure the risks and costs associated with each CSS service proposition are fully understood and addressed
- Provide subject matter expert input into contract drafting and negotiation
- Build and lead virtual teams associated with these large-scale opportunities
- Communicate effectively with customers at all levels
- Build customer and xLoB confidence and commitment through achieving trusted advisor relationships
- Provide leadership and guidance on service solution design and ensure that service solution proposition are appropriately shaped to meet the business, commercial and contracting requirement of Oracle and the customer
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