Sales Manager / Sales Director – Freight & Sectoral Commercial

Confidential Company

Key Responsibilities:

Strategic Sales & Commercial Leadership: -

• Develop, implement, and lead end-to-end sales strategy for freight, logistics, and sector portfolios, covering both B2B and B2C customer segments.

• Set and execute annual and quarterly commercial targets with accountability for revenue, market share, and profitability goals.

• Lead strategic pricing, proposal development, and contract negotiation processes with major enterprise and government clients.

• Generate and manage a robust pipeline of new business opportunities while expanding relationships with existing high-value accounts.

Customer & Market Engagement:

• Serve as the principal face of in customer engagements, defining solution-based approaches for freight forwarding, logistics contracts, warehousing, and cross-border shipping services.

• Lead market analysis, competitor research, and intelligence reporting to inform strategic positioning and go-to-market decisions.

• Represent the organization at industry forums, exhibitions, trade shows, and high-level stakeholder meetings to strengthen brand equity and commercial networks.

Sales Execution & Operations:

• Manage both direct sales teams and channel partners to ensure high performance against KPIs and seamless delivery of customer commitments.

• Coordinate with operations, customer service, pricing, CRM, and digital teams to ensure the sales value proposition is effectively executed from lead generation to service delivery.

• Oversee CRM pipeline reporting, forecasting accuracy, and sales performance dashboards to support data-driven decision-making.

B2B & B2C Sales Coverage:

• Drive B2B commercial growth with large corporates, government entities, 3PL/4PL providers, manufacturers, and strategic accounts across target verticals (pharma, oil & gas, industrial materials).

• Lead B2C engagement strategies where applicable (e.g., large logistics customer segments, e-commerce delivery partners, consumer freight solutions) with tailored value propositions.

• Build strategies for customer segmentation, retention, and expansion in both B2B and B2C contexts to maximise lifetime customer value.

Essential Competencies & Skills:

• Industry & Commercial Acumen: Deep knowledge of freight forwarding, logistics services (air/sea/land), and supply chain solutions, including global freight principles and UAE market dynamics.

• Sales Leadership & Strategy: Proven ability to lead sales teams, drive performance, and coach high-performing commercial professionals.

• Stakeholder & Relationship Management: Ability to engage with C-Suite executives, government officials, and strategic customers with credibility and influence.

• Analytical & Market Insight: Strong analytical skills to interpret market trends, competitor behaviour, and customer data to inform strategic decisions.

• Communication & Negotiation: Exceptional communication, presentation, and negotiation skills for internal leadership and external client engagements.