SAP Vehicle Sales & Service Support Specialist - Dubai

K20s Kinetic Technologies

SAP Vehicle Sales & Service Support Specialist

Location: Dubai, UAE
Experience: 3-5 Years
Arabic language mandatory

Duration 4 Months Extendable

Role Purpose

Support and optimize SAP processes for Vehicle Sales, After Sales Service, and Workshop Operations. Act as the key point of contact for end users to ensure smooth daily operations, resolve issues, and translate business requirements into effective SAP solutions.

Key Responsibilities

1. Vehicle Sales Process Support

Support the complete vehicle sales cycle in SAP: Quotation Sales Order Delivery Invoicing

Maintain Vehicle Master Data, pricing conditions, accessories, and sales bundles

Coordinate with Sales team for configuration changes and new product setups

2. After Sales & Workshop OperationsSupport service operations: Create/manage service orders, job cards, time entry, and service billing in SAP

Monitor workshop capacity, technician allocation, and service scheduling to optimize utilization

Handle warranty claims processing and post-warranty service billing

3. User Support & Issue Resolution

Log, track, and follow up on customer complaints through closure in SAP

Provide L1/L2 support to end users for SAP IS-Auto/Dealer Business Management modules

Coordinate with SAP basis/support team for technical issues and ensure SLA adherence

4. Training & DocumentationConduct end user training on new SAP processes, transactions, and updates

Create and maintain Job Manuals, SOPs, and knowledge base articles

Support UAT and post-go-live activities for SAP enhancements

Required Skills & QualificationsEducation: Bachelor s degree in Computer Science, IT, Business Administration, or related field

Functional Skills:

3-5 years experience in SAP IS-Auto / SAP DVM or SAP S/4HANA for Automotive

Solid understanding of automotive business processes: Vehicle sales, workshop/service operations, warranty, spare parts

Hands-on experience with SAP master data: Vehicle master, material master, pricing, customer master

Knowledge of service order management, job cards, capacity planning, and service billing

Soft Skills:Strong communication and stakeholder management skills liaise between Sales, Service, Workshop, and IT

Ability to train non-technical users and create simple user documentation

Strong problem-solving and multi-tasking ability in a fast-paced dealership environment

Customer-focused approach for complaint handling and resolution

Preferred Skills

Experience working with automotive dealerships/OEMs in UAE/GCCExposure to SAP Fiori apps for sales/service teamsBasic understanding of integration between SAP and DMS tools