Job Description

Roles & Responsibilities

About the role:

Senior Account Manager is responsible for leading a team of Key Account Managers (KAMs) who oversee large enterprises and major groups, ensuring client satisfaction and enhancing the overall client experience. This includes driving growth through cross-selling, upselling, and expanding clients engagement with Tabby s diverse range of products and services.
Strategize High-Growth Potential Accounts: Identify and develop strategies for high-growth potential accounts through segmentation based on revenue potential, industry, and product engagement, ensuring strategic accounts are appropriately assigned to KAMs.
Client Relationship Management: Build and maintain strong, long-term relationships with top-tier accounts, gaining a deep understanding of their business needs and goals. Support KAMs in driving account expansion by creating upsell and cross-sell opportunities, offering tailored solutions, increasing client adoption, and maximizing revenue growth.
Project Collaboration: Contribute to cross-functional projects across Tabby, including product launches, product optimizations, and operational enhancements, to support broader business objectives.
Data and Reporting: Monitor KAM accounts through comprehensive reporting that highlights key metrics and trends, tailored to each merchant s needs. Extract actionable insights from complex data sets to identify opportunities for upselling, cross-selling, and service optimization, and guide KAMs accordingly. Additionally, track KAM performance against individual OKRs.
Problem Solving: Proactively identify potential obstacles, address challenges promptly, and coordinate with cross-functional teams to develop effective, long-term solutions that prevent future issues and ensure client satisfaction.
Cross-Functional Collaboration: Work closely with internal teams, including Sales, Product, Marketing, Tech, and Operations, to support organizational projects and identify strategic opportunities for upselling and cross-selling within KAM.
Team Management: Lead and guide the KAM team by setting clear priorities, providing ongoing coaching, and ensuring alignment with overall account strategies. Oversee KAM performance, support professional development, and ensure effective collaboration to achieve portfolio growth objectives.

Bachelor s degree in Business, Marketing, or a related field.
Team management experience.
Excellent soft skills.
A knack for numbers and deriving insights from data.
Proven experience in account management, sales, or a similar client-facing role.
Exposure to metrics important to e-commerce businesses is preferred.
Experience contributing to business projects and initiatives.
Strong communication, data analytics, and relationship-building skills.
Excellent problem-solving skills and attention to detail.
Ability to multitask and manage multiple key accounts and participate in projects simultaneously.
Fluent in Arabic

Preferred Qualifications:

Experience in the e-commerce/payments/tech industry.
Strong understanding of sales and client growth strategies.
Demonstrated ability to meet sales targets or KPIs.
Strong analytical skills for interpreting client performance data.

Desired Candidate Profile

Bachelor s degree in Business, Marketing, or a related field.
Team management experience.
Excellent soft skills.
A knack for numbers and deriving insights from data.
Proven experience in account management, sales, or a similar client-facing role.
Exposure to metrics important to e-commerce businesses is preferred.
Experience contributing to business projects and initiatives.
Strong communication, data analytics, and relationship-building skills.
Excellent problem-solving skills and attention to detail.
Ability to multitask and manage multiple key accounts and participate in projects simultaneously.
Fluent in Arabic

Senior Account Manager tabby

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