Senior Client Management Specialist

Client of NOK for Human Capital

Key Responsibilities

• Support management in overseeing client accounts and meeting agreed service requirements.
• Handle daily client communication, inquiries, and service requests professionally.
• Coordinate with recruitment and operations teams to prioritize and deliver job orders on time.
• Maintain and update client reports, job order status, and service performance metrics.
• Ensure accurate data entry and updates in CRM and ATS systems.
• Follow up with internal teams on shortlists, onboarding documents, and operational deliverables.
• Prepare operational and performance reports and identify process improvement opportunities.
• Address and resolve client issues, escalating complex cases when necessary.

Requirements

• Bachelors degree in Business Administration, Human Resources, or a related field.
• 2 3 years of experience in HR outsourcing, recruitment operations, or client service management.
• Hands-on experience with ATS and CRM systems is preferred.
• Excellent written and spoken English.
• Strong client communication, coordination, and follow-up skills.
• High attention to detail with strong organizational and multitasking ability.
• Proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.