Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Establish the HR foundation for the Saudi Customer Service organization from the ground up structure, policies, tools, and delivery.
- Partner closely with CX and TA teams to support rapid headcount growth while maintaining compliance and operational excellence.
- Design scalable onboarding and retention frameworks to ensure strong agent performance and low early attrition.
- Oversee all HR processes contracts, payroll coordination, attendance, and visa management.
- Ensure full compliance with Saudi Labour Law, GOSI, Mudad, Muqeem, and Qiwa regulations.
- Build efficient, automated workflows for documentation, reporting, and HR analytics.
- Design and execute engagement programs tailored to large-scale frontline teams.
- Maintain a consistent pulse on morale, motivation, and feedback through surveys and focus groups.
- Partner with CX leadership to address attrition drivers, improve satisfaction, and strengthen long-term retention.
- Support the rollout of performance frameworks that enable fair, data-backed evaluations.
- Coach supervisors and team leads on managing and developing their teams effectively.
- Build early talent development pathways to promote strong performers into leadership roles.
- Act as the main HR point of contact for grievances, escalations, and disciplinary cases.
- Ensure consistent enforcement of company policies while maintaining trust and transparency.
- Proactively identify risk areas and implement preventive HR measures.
- Serve as a trusted partner to CX operations, providing strategic advice and people insights.
- Collaborate cross-functionally with Finance, TA, and Regional HR to align on policies and workforce planning.
- Represent Saudi HR in regional discussions, ensuring local needs are met within global frameworks.
- Deep knowledge of Saudi labour law and local HR systems (GOSI, Qiwa, Muqeem, Mudad).
- Proven experience in scaling HR operations from early-stage setup to large-scale delivery.
- Strong operational and analytical mindset data-driven, structured, and execution-focused.
- Empathetic yet firm leader, able to maintain discipline and motivate teams through high-growth cycles.
- Fluent in Arabic and English, with strong communication and stakeholder management skills.
Desired Candidate Profile
- Deep knowledge of Saudi labour law and local HR systems (GOSI, Qiwa, Muqeem, Mudad).
- Proven experience in scaling HR operations from early-stage setup to large-scale delivery.
- Strong operational and analytical mindset data-driven, structured, and execution-focused.
- Empathetic yet firm leader, able to maintain discipline and motivate teams through high-growth cycles.
- Fluent in Arabic and English, with strong communication and stakeholder management skills.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- HR
- Human Relations
- Industrial Relations
Keywords
- Senior HR Manager (CX)
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
tabby