Senior Officer-Egypt Service Centre Almosafer

About the job:

The Senior Officer Employee Relations is responsible for supporting the organization in maintaining a positive and compliant work environment. The role involves managing employee relations issues, conducting investigations, ensuring adherence to labor laws and internal policies, and contributing to initiatives that promote engagement, trust, and transparency across the organization.

Responsibilities:

• Manage employee grievances, complaints, and disciplinary cases professionally and confidentially.

• Conduct or assist in investigations and ensure proper documentation of all cases.

• Advise management and employees on HR policies, labor laws, and disciplinary procedures.

• Support labor office interactions and ensure compliance with legal and regulatory requirements.

• Participate in developing, reviewing, and updating employee relations policies and processes.

• Prepare periodic ER analysis reports and recommend preventive or corrective actions when needed.

• Manage and validate leave requests such as unpaid leaves, maternity leaves, marriage leaves, etc.

• Review and validate department expenses and business trips per diem.

• Track development plans (PDP) and record results.

• Reply to employees inquiries and issue letters and forms if requested.

Core Competencies

• Adaptability: Demonstrates flexibility in handling multiple priorities and changing business needs.

• Customer Centricity: Maintains a service-oriented mindset, ensuring timely and effective support for employees and stakeholders.

• Collaboration and Teamwork: Builds positive working relationships and contributes effectively within cross-functional teams.

• Analytical Thinking and Attention to Detail: Analyzes data accurately and ensures precision in HR documentation and reporting.

• Decision-Making and Accountability: Takes ownership of assigned tasks and makes sound, informed decisions aligned with company policies.