Strategic Account Director, Seller

TPConnects

Team Leadership & People Management

• Mentor and develop a team of Account Managers responsible for day to day customer relationship management, project coordination, and account growth activities.

• Manage and support the Implementation Managers responsible for onboarding customers onto TPC IRIS and ASTRA API, ensuring smooth, timely, and high quality deployments.

• Establish clear expectations, KPIs, and development plans for both teams.

• Encourage a culture of accountability, collaboration, and customer centricity.

Strategic Account Ownership

• Directly manage TPC s top and most strategic seller accounts, acting as the senior point of contact and trusted advisor.

• Build and maintain strong multi level relationships with key stakeholders, from the Ops team to executive sponsors.

• Identify and drive expansion opportunities while putting in place strong ways of working and processes around account management and strategic project delivery.

• Lead strategic business reviews (QBR), roadmap discussions, and long term planning with key clients.

• Align internal cross functional teams (product, engineering, support, operations) around customer priorities and commitments.

• Serve as the escalation point for complex issues, ensuring rapid resolution and protecting customer trust.

Commercial leader responsibilities

• Own invoicing process and report on the financial performance of existing customers.

• Define, implement, and continuously improve TPC s account management framework, tools, and methodologies.

• Ensure all account managers follow structured account planning, governance, reporting, and communication standards.

• Be the voice of the account management team within the TPC leadership team.

Role Capabilities and Skills

• Management skills for leading account management or sales teams.

• Influence and leadership: Comfortable working with senior stakeholders and C suite clients.

• Proven ability to manage multiple complex projects simultaneously.

• Strong command of project management methodologies (Agile, Waterfall, hybrid).

• Exceptional communication and relationship building skills.

• High level of organization, attention to detail, and problem-solving ability.

• Ability to analyze data, interpret insights, and present findings clearly.

• Advanced presentation skills, written and verbal communication for all types of stakeholders (ops to C-levels).

• Tools knowledge: MS Office, Confluence, Jira.