Technical Account Manager
Camunda
Employer Active
Posted on 28 Nov
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Experience
3 - 8 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Serve as the primary technical contact and trusted advisor for designated enterprise customers, leading them through all stages of their Camunda adoption journey
Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success
Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders from onboarding through ongoing operations
Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally
Foster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales and Pre-Sales to drive measurable customer outcomes at scale
Regularly spend time on-site with accounts for key milestone interactions (as needed, up to 50% during busy periods) to deepen partnerships and accelerate strategic initiatives
Desired Candidate Profile
At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software
Demonstrated technical expertise: hands-on with a high-level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks
Solid understanding of modern solution architectures and associated paradigms, including DevOps topics (especially Kubernetes)
A proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders able to synthesize and explain complex issues clearly to varied audiences
Strategic problem solving competencies with a collaborative, impact-driven mindset; comfortable tailoring approaches to unique customer situations
Willingness and flexibility to spend time on-site with clients as account needs dictate (up to 50% during busy periods)
Fluent French and English language skills
Ability and/or willingness to use our product.
Experience in enterprise automation, business process management, process orchestration, or robotic process automation
Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA, etc.)
Company Industry
Department / Functional Area
Keywords
- Technical Account Manager
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