Technical Specialist: Diamond Verification Instruments

De Beers Group

Company DescriptionWe believe that a sustainable business is purposeful, competitive, resilient and agile it s a business that thrives through both economic and social cycles. By understanding the context and listening to stakeholders we stay ahead of evolving trends and provide solutions to societal expectations. By solving the physical challenges of mining through relentless innovation and constantly searching for more responsible ways to do business, we are changing the way our employees and stakeholders experience our business creating enduring value for all stakeholders.Sustainability is at the heart of our decision-making it is how we do businessAre you passionate about cutting-edge technology and luxury? Do you thrive in a dynamic environment where precision, innovation, and customer excellence meet? Join our team in Dubai as a Technical Specialist, where you ll play a pivotal role in supporting and promoting our world-class diamond verification instruments.Job DescriptionJoin a world-renowned diamond company at the forefront of innovation and technology. We re looking for a Technical Specialist to support our advanced diamond verification instruments across the UAE. This is a unique opportunity to combine technical expertise with client engagement in a high-value, luxury industry.As a Technical Specialist, you ll be the go-to expert for installation, servicing, and client training on our cutting-edge instruments. You ll also play a key role in marketing our solutions, building relationships, and supporting exhibitions and events.Key Performance AreasInstall, maintain, and troubleshoot diamond verification instruments across client sites in the UAE.Deliver technical training to client operators to reduce downtime and improve first-line maintenance.Provide rapid support (within 2 4 working days) and ensure high instrument uptime.Manage stock levels of consumables and spare parts, and coordinate sourcing and replenishment.Support exhibition setups, showcasing instruments and engaging with visitors.Ensure compliance with health & safety standards and maintain secure handling of high-value equipment.Contribute to market mapping, customer engagement, and lead generation.QualificationsThe successful incumbent must meet the following criteria:A Trade Test certificate or a diploma/degree in Electronics, Electrical Engineering, Mechanical Engineering, Instrumentation, or a related technical field is required.Minimum RequirementsMinimum 3 5 years experience in troubleshooting and servicing electronic/electro-mechanical instruments.Proven ability to train clients and provide hands-on technical support.Fluent in English (spoken and written); Arabic is an advantage.Strong fault-finding skills and experience with computer-based equipment.Skilled in using hand tools and diagnostic equipment.Proficiency in MS Word, Excel, and Outlook.Experience working with customs regulations for importing/exporting valuable cargo.Knowledge of polished stones and diamond industry processes is a plus.Ability to work independently, manage priorities under pressure, and lead small teams.Willingness to work flexible hours and travel locally and internationally as required.Successfully obtain a Medical Certificate of Fitness to work.Additional InformationWho We Are: De Beers GroupDe Beers Group is the world s leading diamond company with unrivalled expertise in the exploration, mining, sorting, valuing, selling and marketing of diamonds. Together with our joint venture partners, we operate in more than 20 countries across six continents.We want our diamonds, and our business, to make life brilliant for our people, our customers and the world around us.We build partnerships and connect with our people and their communities to make a positive contribution to the wider world. We re constantly developing new ways to make an impact on both people and the planet and build a beneficial legacy. We call it Building Forever - it s fundamental to our pioneering spirit and the purposeful way we do business.SafetySafety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work.