Technical Support Engineer (IT Infrastructure & Security)

NGT Technology

Handle L1/L2 support tasks, assist in configurations, deployments, and client troubleshooting

Work on preventive maintenance, system audits, and solution rollouts as part of our service delivery

Engage in both new deployments and existing client support, including AMC-covered customers

Real-world exposure to enterprise IT solutions

Opportunities for certifications and technical skill development

Long-term growth path in cloud, cybersecurity, or infrastructure engineering

Supportive team culture focused on excellence and innovation

Cybersecurity

• Firewalls (e.g., Fortinet, SonicWall, Palo Alto)
• Endpoint protection platforms (e.g., Trend Micro, EDR, XDR solutions)
• Email security systems (e.g., Barracuda, Trend Micro Hosted Security)

Systems & Infrastructure

• Windows Server environments (e.g., Active Directory, DNS, Group Policy)
• Microsoft 365 administration (Exchange, OneDrive, Security & Compliance)
• Backup & recovery (e.g., Veeam, Acronis, NAS/SAN-based solutions

Cloud & Virtualization

• Public cloud platforms (e.g., Microsoft Azure, AWS)
• Virtualization platforms (e.g., Proxmox, VMware, Hyper-V

Networking & Communication

• Routing & switching (e.g., Ruckus, CommScope)
• Wireless systems (e.g., Ruckus APs)
• SD-WAN solutions (e.g., Fortinet SD-WAN)
• IP telephony & contact center technologies (e.g., IP PBX, SIP platforms)