Treatment Coordinator Furless

Posted 30+ days ago

Experience

3 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1) New Clients Consultations, Sales, and Lead Management

  • Conduct consultations as per company standards and processes to achieve sales targets.
  • Drive conversion of client leads from all lead source platforms-including social media, WhatsApp, calls, e-mails.
  • Maintain communication with the Marketing Manager to develop promotions.

2) Existing Clients Client Retention and Sales

  • Build client trust and foster long-term relationships by engaging with clients pre- and post-treatments and ensure client
  • satisfaction.
  • Promote client retention by pre-scheduling next appointments and re-booking treatments, upsell additional services and
  • the number of treatment hours.
  • Manage client feedback, complaints and proactively resolve exceptional client cases.
  • Implementation of a system where we do not forget to contact clients and leads.
  • Conduct monthly meetings with Therapists and weekly with the Operations and Branch Managers.
  • Planning, scheduling, and implementation of external communications mailings including events, offers and promotions.

3) CRM System and Reporting

  • Management of Furless client databases.
  • Production of weekly and monthly reports detailing performance and as requested by CEO and the CFO.

Desired Candidate Profile

  • 3-5 year experience a beauty business manager, sales, client relations or relationship manager
  • University/college degree or equivalent is desired
  • Aesthetician, beauty therapy or cosmetology background is desired
  • Proven track record of meeting and exceeding targets and relevant KPIs (e.g., customer satisfaction)
  • Proficient using MS Office, with working knowledge of CRM platforms and salon software
  • Excellent communication and negotiation skills written and verbal (English is a must, Arabic is a plus)
  • Approachable personality, well presented with a strong customer-service focus
  • A team player with strong interpersonal skills who is comfortable working in a multinational environment

Company Industry

Department / Functional Area

Keywords

  • Treatment Coordinator

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Furless

The Furless Group is a rapidly growing beauty brand that encompasses both Furless Permanent, the leading electrolysis permanent hair removal provider in the UAE, and Furless Beauty Institute, a top tier-training institute for all things beauty and aesthetics. Based in the UAE, the group has regional ambitions that drive the pace of the business today.

https://furlesspermanent.com/pages/treatment-coordinator

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