Vice President, Aladdin Client Engagement
BlackRock, Inc.
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Posted 2 hrs ago
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Any Nationality
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The Aladdin Client Business (ACB) entity is effectively responsible for growing the Aladdin business with our existing external clients, implementing our solutions and managing the relationship & services across the lifetime of our clients. The role sits within our Aladdin Client Engagement team that is responsible for expanding our footprint withing our existing client base as well as minimizing churn and providing best in class user experience on our technologies: user adoption, value delivery and client satisfaction are key objectives for our teams.
The successful candidate will be an integral part of the Client Engagement team and will assume a Client Relationship Manager position, servicing our clients across a range of activities including relationship management, business development, churn prevention and value delivery. The candidate must have a solid finger pulse of the client's entire organization and be imbedded into the client's key Decision Makers and Business leaders to drive adoption and growth. BlackRock as a firm expects significant growth in the Middle East region and the successful candidate will be an integral part of the local team who will be going to make this possible.
Key Responsibilities
- Lead and establish strong relationships with clients based in the Middle East and represent all of BlackRock in a compelling fashion.
- Liaise with the clients' key stakeholders and provide strong leadership for the Aladdin and eFront relationships. Specifically tasked to build senior connectivity within our client base.
- Develop a strong working relationship with clients to promote adoption of our technologies, including developing training and marketing materials for client use.
- Develop strong relationships with all groups within BlackRock Aladdin and BlackRock to ensure an excellent client experience and convey client requirements to product teams as necessary.
- Work with local Business Development, implementation, and asset management teams to build an integrated single client experience.
- Coordinate with our Support organization and our Product Management & Engineering organization to provide best service to clients.
- In charge of client management across Public & Private asset classes
- Manage the relationship with clients with 3 major objectives: Expand footprint, prevent revenue attrition and ensure client satisfaction
Regular travel in the region is required.
Desired Candidate Profile
The ideal candidate will possess some combination of all the following:
- Fluent in English, Arabic is a plus.
- 10 years + in the Fintech industry (as a client, in a consulting company, with a technology provider)
- Uncovers and meets the need of external clients; builds strong working partnerships with clients and internal organization; acts with urgency and works hard to address client demands; effectively manages clients' expectations and delivers value-added service;
- Capable to manage client relationship from tactical/operational to strategic.
- Deep knowledge of capital markets - both public and private; she/he understands the business, financial and technical terminology, including how organizations operate, compete, profit and grow.
- Keeps abreast of developments in own field and considers how this knowledge can be applied.
- Technologically "aware" to be conversant with clients and visualize opportunities. Technology knowledge is important, but a deep skillset is not necessary.
- Demonstrated experience successfully leading strategic initiatives within a global organization.
- Committed to gaining relevant knowledge, skills and experience in commercial markets; utilizes market expertise and savvy to leverage this role; stays passionate about the business and maintains current knowledge about competitor products and services.
- Strong project management, coordination, problem solving/analytical thinking.
- Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients. Capable of connecting with multiple audiences and articulating lines of reasoning
- Ability to operate as a self-starter, operating with limited guidance in a highly matrixed organization.
- Enjoy a fast-paced, high-intensity environment; able to manage multiple priorities.
- Proven track record in managing clients (harvesting, churn, client satisfaction)
- Comfortable working in diverse and multi-cultural environment
- Used to manage her/his business and report with data & analytics
Company Industry
Department / Functional Area
Keywords
- Vice President
- Aladdin Client Engagement
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BlackRock, Inc.
About this role Business Unit Overview BlackRock Aladdin business is uniquely positioned to address the industry's investment management and financial technology demands. The various business departments within Aladdin entity are focused on providing clients with highly scalable end to end investment management solutions for both Public and Private markets. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses.