Assistant Manager - Freezone Commercial

Dubai World Trade Centre

Core Duties and Responsibilities

• Ensure timely response, qualification, and tracking of inbound and outbound Free Zone leads, with a focus on converting inquiries into application submissions and progressing submissions to issued licenses
• Build and maintain strong relationships with clients and CSPs to understand their needs, while ensuring overall client satisfaction through the coordination and delivery of high-quality services
• Stay updated on company formation laws and regulations, including other Free Zone jurisdictions, to provide accurate and current guidance to clients and CSPs
• Maintain accurate records of leads in CRM, pipeline status, and application conversions, and prepare regular reports on application progress and pending tasks
• Collaborate with internal teams to promptly address client needs and resolve issues, while identifying opportunities to upsell or cross-sell corporate services to existing and new clients
• Gather and share clients and CSPs feedback internally to support continuous improvement and develop client retention strategies to enhance customer loyalty
• Gather client feedback and communicate it internally for continuous improvement
• Prepare regular reports on client relations activities and outcomes
• Monitor key performance indicators of CSPs and client metrics to assess satisfaction and identify areas for improvement

Operating Environment

• Frequent meetings with clients, the team and internal departments
• Daily use of CRM, Portal and reporting sheets due to high demand of responding via emails and proposals preparation
• Intensive interaction with operations team, leasing and asset management divisions

Skills and Knowledge

• Good acknowledge of company formation and Free zone rules and regulation.
• Portal/ CRM Lead management
• Applications progress updates reports.
• Account management skills
• Business Communication skills
• Customer retention skills
• Sales skills
• Negotiation skills
• Business communication