Customer Care Team Leader

Future Group Translation Services

Posted on 25 Feb

Experience

1 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Commerce(Commerce), Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Lead and manage a team of customer care advisors across voice and non-voice channels.
  • Monitor daily operations to ensure service quality, productivity, and KPI achievement.
  • Provide coaching, mentoring, and performance feedback to drive continuous improvement.
  • Handle escalated customer complaints and complex cases, ensuring timely resolution.
  • Analyze performance reports and identify areas for operational enhancement.
  • Ensure adherence to company policies, compliance standards, and service guidelines.
  • Support recruitment, onboarding, and training of new team members.

Desired Candidate Profile

Qualifications & Requirements

  • Bachelors degree in Business Administration, Commerce, or a related field (preferred).
  • 2 4 years of experience in customer service/contact centers, with at least 1 year in a supervisory or team leader role.
  • Experience in fintech, banking, e-commerce, or digital services is a strong advantage.
  • Excellent communication skills in English and Arabic (verbal and written).
  • Strong leadership, coaching, and performance management skills.
  • Ability to manage KPIs, analyze reports, and drive team performance.
  • Flexibility to work rotational shifts if required.

Company Industry

Department / Functional Area

Keywords

  • Customer Care Team Leader

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Future Group Translation Services

https://www.careers-page.com/f-g/job/7X4VRW35

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