Call Center Management Jobs

• 0 - 1 Year
• Dubai - United Arab Emirates (UAE)

> Manage inbound and outbound customer calls in a timely manner. > Identify customers’ needs and wants, give your best to clarify information. > Research every issue and provide...

• 15 - 25 Years
• Doha - Qatar

Chief Operating Officer (COO) COO for Outsourcing OR BPO OR RPO OR Manpower Outsourcing OR Call Center OR Contact Center OR Managed Service Provider for Qatar Location: Doha, Qa...

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

Monitor and analyze call performance metrics to ensure team meets service level agreements and quality standards. Provide ongoing coaching and feedback to agents, focusing on ar...

• 3 - 5 Years
• Al Kuwait - Kuwait

Manage call center operations, supervise agents, ensure customer satisfaction, and improve service quality with strong leadership and communication skills.

• 7 - 10 Years
• United Arab Emirates - United Arab Emirates

Lead and mentor call center teams, optimize performance, ensure guest satisfaction, and develop training plans in a luxury hospitality environment.

• 5 - 7 Years
• Giza - Egypt

Supervise daily operations, lead teams, monitor performance metrics, and enhance customer service quality while ensuring effective communication and technical support.

• 2 - 7 Years
• Cairo - Egypt

Oversee call center operations, lead customer service team, improve satisfaction, monitor performance, handle escalations, and ensure compliance with regulations.

• 2 - 7 Years
• Egypt - Egypt

Supervise contact center operations, enhance customer service skills, manage team performance, and optimize customer engagement across various channels.

• 5 - 7 Years
• Abu Dhabi - United Arab Emirates

Oversee contact centre operations, supervise team managers, ensure customer service quality, and drive compliance while utilizing workforce management tools.

• 2 - 5 Years
• United Arab Emirates - United Arab Emirates

Responsible for answering calls, assisting guests, coordinating services, and maintaining records while ensuring high-quality customer service standards.

• 2 - 5 Years
• Dubai - United Arab Emirates (UAE)

Job Purpose Quality Assessments involve call monitoring activities, evaluation of process adherence, and the analysis and benchmarking of individual, team, and overall performan...

• 5 - 7 Years
• United Arab Emirates - United Arab Emirates

Supervise contact centre operations, ensure quality service delivery, manage team performance, and collaborate across functions; requires strong analytical and leadership skills.

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

Provide exceptional customer support via phone, email, and chat, addressing inquiries and resolving issues for Dutch-speaking customers, ensuring customer satisfaction. Proactiv...

• 5 - 7 Years
• Dubai - United Arab Emirates (UAE)

Generate revenue by creating high quality customer appointments and providing customers service standards that exceed customer expectations. Generate inflow from sales and after...

• 3 - 5 Years
• Dubai - United Arab Emirates

Analyze client service agreements, maximize revenue, manage performance, and develop staff in a bilingual English and Arabic call center environment.

• 3 - 6 Years
• Dubai - United Arab Emirates (UAE)

Monitor real-time agent activity, analyze trends, generate reports, manage schedules, and collaborate with teams to optimize contact center performance.

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

The role involves developing and maintaining reports, analyzing data, and supporting management in fraud risk management and compliance with company standards.