Call Center Management Jobs

• 1 - 5 Years
• Amman - Jordan

Oversee Quality Assurance and Training, manage metrics, design programs, analyze performance, and develop team skills in Contact Center Operations.

• 1 - 4 Years
• Abu Dhabi , Ras Al Khaimah - United Arab Emirates (UAE)

Handle inbound and outbound calls, provide customer service, meet sales targets, and possess strong communication skills and product knowledge.

• 1 - 6 Years
• Abu Dhabi - United Arab Emirates (UAE)

Handle inbound and outbound calls, document interactions, resolve customer inquiries, and maintain CRM records while meeting performance goals.

• 8 - 12 Years
• United Arab Emirates - United Arab Emirates (UAE)

Leads call center operating model redesign, performance optimization, and governance while requiring expertise in CRM systems and data analysis.

• 1 - 6 Years
• Sharjah , Ajman , Dubai - United Arab Emirates (UAE)

Supervise contact center agents, ensure compliance, manage performance metrics, and foster team development while addressing customer escalations and improving processes.

• 3 - 5 Years
• United Arab Emirates - United Arab Emirates

Oversee call center operations, ensure service level agreements, manage performance metrics, and develop team leaders while optimizing multi-channel support.

• 1 - 6 Years
• Riyadh - Saudi Arabia

Manage post sales support for hardware and software, perform diagnostics, ensure communication, and improve customer experience through technical services and leadership.

• 5 - 10 Years
• Beirut - Lebanon

Lead customer service operations, manage high-performing teams, improve service quality, and utilize technology for performance enhancement.

• 7 - 10 Years
• United Arab Emirates - United Arab Emirates

About the Position: Wynn Al Marjan Island is currently seeking a Director Call Center Operations to join the resort s Call Center Operations team. The primary duties and respons...

• 2 - 7 Years
• Cairo - Egypt

Ensure premium customer experience, manage contact center operations, monitor KPIs, and lead team development with strong analytical and communication skills.

• 2 - 5 Years
• United Arab Emirates - United Arab Emirates

About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination...

• 2 - 4 Years
• United Arab Emirates - United Arab Emirates

Supervise call center operations, drive training and coaching, ensure quality service delivery, and manage performance metrics for optimal guest experience.

• 3 - 5 Years
• Abu Dhabi - United Arab Emirates

Organize and supervise customer service operations, provide training, monitor performance, and promote organizational values while ensuring compliance with policies.

• 5 - 7 Years
• United Arab Emirates - United Arab Emirates

Organize and supervise team operations, provide training, monitor financial performance, implement policies, and enhance customer experience in Contact Centre.

• 3 - 5 Years
• Dubai - United Arab Emirates

Organize and supervise customer service operations, provide training, monitor performance, and ensure compliance with policies while promoting team development.

• 3 - 8 Years
• United Arab Emirates - United Arab Emirates

Supervise customer service operations, provide training, monitor performance, and ensure compliance with policies while promoting team development and organizational values.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates

Supervise customer service operations, ensure financial performance, implement policies, and promote continuous improvement while providing training and support to team members.

• 1 - 7 Years
• Dubai - United Arab Emirates

Lead customer care team, ensure service quality, provide coaching, handle escalated complaints, and analyze performance reports; requires strong leadership and communication ski...

• 5 - 7 Years
• Beirut - Lebanon

Oversee daily operations for high-quality customer service, analyze call center data, and improve processes for efficiency and satisfaction.

• 3 - 6 Years
• Dubai - United Arab Emirates (UAE)

Provide support for Carrier Contact Center operations, ensuring SLA adherence, effective communication, and troubleshooting for technical issues in network services.

• 5 - 7 Years
• Abu Dhabi - United Arab Emirates (UAE)

Manage contact center operations, ensuring adherence to service level agreements and key performance indicators while driving customer excellence and team performance.