Call Center Management Jobs

• 12 - 18 Years
• Dubai - United Arab Emirates (UAE)

Manage contact center operations, ensure customer service excellence, develop service standards, and conduct audits with a preferred bachelor's degree.

• 8 - 12 Years
• Dubai - United Arab Emirates (UAE)

Redesign call center operations, define SLAs and KPIs, optimize customer journey, requiring Bachelor's degree and experience in call center technologies.

• 3 - 5 Years
• Hawally - Kuwait

Lead and mentor call center agents, monitor performance metrics, conduct training, and resolve escalated customer issues to ensure satisfaction.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Lead Customer Happiness Centre operations, enhance customer experience, manage budgets, and improve processes while utilizing strong problem-solving and leadership skills.

• 2 - 6 Years
• Dubai , Sharjah - United Arab Emirates (UAE)

Oversee call center operations, manage team performance, enhance customer experience, and analyze metrics; requires Bachelor's degree and Arabic speaking skills.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Conduct data analysis and visualization to drive decision-making, manage analytics projects, and ensure data quality while utilizing tools like Tableau and Power BI.

• 3 - 8 Years
• Dubai - United Arab Emirates (UAE)

Manage inbound calls, chats, and emails while ensuring high customer satisfaction; requires strong communication skills and experience in customer service.

• 7 - 10 Years
• Dubai - United Arab Emirates (UAE)

Drive data intelligence and AI adoption in contact centers, implementing analytics tools and optimizing performance through predictive modeling and operational dashboards.

• 1 - 7 Years
• Cairo - Egypt

Responsible for coaching, training, and performance management of sales associates, requiring strong communication skills and a Bachelor's degree in a related field.

• 7 - 10 Years
• United Arab Emirates - United Arab Emirates

Lead and mentor call center teams, optimize performance, ensure guest satisfaction, and develop training plans in a luxury hospitality environment.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates (UAE)

Responsible for answering calls, providing product information, identifying customer needs, and documenting interactions in a call center environment.

• 3 - 8 Years
• Cairo - Egypt

Manage call center operations, lead customer service team, handle escalated issues, analyze performance metrics, and drive upselling opportunities.

• 5 - 7 Years
• Dubai - United Arab Emirates

The Operations Manager oversees reservations and call center operations, focusing on guest experience, operational efficiency, and team leadership in luxury hospitality.

• 1 - 6 Years
• Egypt - Egypt

Oversee customer service operations, provide feedback, train staff, and ensure high-quality service delivery with strong leadership and communication skills.

• 1 - 3 Years
• Riyadh - Saudi Arabia

Oversee customer service representatives, provide feedback, strategize operations, and ensure high-quality service delivery with strong leadership and communication skills.

• 3 - 8 Years
• Dubai - United Arab Emirates

Lead call center operations transformation by assessing processes, developing strategies, implementing technology solutions, and fostering a culture of innovation and customer f...

• 1 - 7 Years
• Dubai - United Arab Emirates

Lead customer care team, ensure service quality, provide coaching, handle escalated complaints, and analyze performance reports; requires strong leadership and communication ski...

• 5 - 7 Years
• Dubai - United Arab Emirates

Seeking a Call Center Manager fluent in Arabic and English, with a preference for male candidates to oversee operations.

• 5 - 6 Years
• Cairo - Egypt

Lead and inspire customer service teams, develop service strategies, oversee performance metrics, and manage escalations with strong communication and problem-solving skills.

• 2 - 5 Years
• United Arab Emirates - United Arab Emirates

Responsible for answering calls, assisting guests, coordinating services, and maintaining records while ensuring high-quality customer service standards.

• 3 - 5 Years
• Abu Dhabi - United Arab Emirates

Organize and supervise customer service operations, provide training, monitor performance, and promote organizational values while ensuring compliance with policies.

• 5 - 7 Years
• United Arab Emirates - United Arab Emirates

Organize and supervise team operations, provide training, monitor financial performance, implement policies, and enhance customer experience in Contact Centre.

• 3 - 5 Years
• Dubai - United Arab Emirates

Organize and supervise customer service operations, provide training, monitor performance, and ensure compliance with policies while promoting team development.

• 3 - 8 Years
• United Arab Emirates - United Arab Emirates

Supervise customer service operations, provide training, monitor performance, and ensure compliance with policies while promoting team development and organizational values.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates

Supervise customer service operations, ensure financial performance, implement policies, and promote continuous improvement while providing training and support to team members.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Conduct data analysis and visualization to drive decision-making, manage analytics projects, and ensure data quality while collaborating with cross-functional teams.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Lead Customer Support operations, manage SLAs and KPIs, ensure compliance, optimize systems, and develop team skills in a regulated environment.