DR_Mall Management Communities. Senior Executive - Operations

Merex Investment Group

Strategic Responsibilities

• Contribute to the execution of operational strategies aligned with mall objectives.
• Support cross-department collaboration for seamless service delivery.
• Help implement process improvements and monitor service quality.
• Participate in planning for events, activations, and seasonal operational needs

Core Responsibilities

• Assist in preparation of operational budgets, monitor PRs/POs, and coordinate supplier follow-ups.
• Follow up on FM issue closures, participate in inspections, and organize coordination meetings.
• Support unit handovers, documentation of fit-outs, and coordination of variation and renovation requests. Maintain regulatory records, track HSE audit points, and assist in permit processing and policy implementation.
• Support analysis of customer feedback, help implement enhancement initiatives, and ensure timely follow-up on issues.
• Conduct routine inspections, manage permit requests, follow up on tenant complaints, and assist in utility coordination.
• Coordinate minor access permits, emergency support, and key management for vacant units.
• Assist with operational readiness for marketing events and ensure minimal disruption to tenants and visitors.