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Experience
2 - 4 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management), Any Graduation
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsible to maintain strong relationships with real estate brokers to maximize sales opportunities.Organize and conduct regular broker meetings, site visits, and networking events to strengthen partnerships.
Act as the primary point of contact for brokers, addressing inquiries and providing timely updates on projects and offerings.
Work with sales and marketing team to increase engagement and activations for registered brokers.
Identify and onboard new brokers to expand the company’s network and enhance sales potential.
Collaborate with the sales team to develop strategies that drive broker-led sales.
Monitor market trends and competitor activities to identify business opportunities.
Work closely with marketing to develop and distribute sales materials, presentations, and project information to brokers.
Educate brokers on the company’s projects and sales processes.
Provide ongoing support and training sessions to enhance brokers' ability to sell effectively.
Support sales and marketing team during events and activations to ensure smooth operations.
Manage sales team roster, ensuring accurate scheduling as per management requirements, attendance fulfilment, timely updates and clear communications.
Co-ordinate with admin and marketing teams to ensure the office has a welcoming and efficient environment, enhancing guest experience.
Drive initiatives focused on process enhancements and automation, aiming to increase productivity and efficiency.
Identify opportunities to improve efficiency and effectiveness within the team by implementing process enhancements.
Support in the day-to-day operations within the Agent Relations team ensuring that commissions are paid out to registered brokers in a timely manner.
Desired Candidate Profile
Bachelor's degree in a related field ; Master’s degree preferred.
Certifications in Customer Service or Guest Experience Management – a plus.
Min 2-4 years of experience in guest relations, hospitality, or customer experience roles.
Strong knowledge of the real estate market, particularly luxury and high-end developments.
Proven track record in delivering high-quality guest services and managing guest concerns.
Proficient in Microsoft Office (Word, Excel, PowerPoint), customer service software and CRM systems.
Excellent communication, negotiation, and relationship-building skills.
Ability to integrate seamlessly into teams and contribute to collective goals.
Proven ability to work effectively under pressure and manage challenging situations
Fluent in English, both written and spoken.
Proven ability to implement initiatives that enhance guest satisfaction and overall experience.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Concierge Manager
- Customer Experience Manager
- Customer Service
- Complaint Resolution
- Client Relations Manager
- Problem Solving
- Hospitality Executive
- Team Leadership
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DUBAI PROPERTIES GROUP LLC
Dubai Holding Real Estate
Jayanthi
PO Box 500272., Dubai Business Bay, Dubai UAE, Dubai, United Arab Emirates (UAE)
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