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Job Description
Roles & Responsibilities
Join us and become a Heartist.
Supervise daily F&B operations to ensure efficiency and quality service.
- Assist in handling guest complaints and resolving service issues.
- Ensure compliance with hygiene, safety, and sanitation regulations.
- Assist in training new employees on service standards and company policies.
- Coordinate team schedules and assign daily tasks.
- Motivate and encourage the team to maintain high morale.
- Ensure guests have a positive dining experience.
- Promote upselling and suggestive selling techniques.
- Monitor stock levels and coordinate with the purchasing team for replenishment.
- To assist the Restaurant Manager or other Restaurant Supervisors in any task outlined/detailed by him/her.
- Ensure all food and beverage areas comply with company policies and industry regulations.
- Report any operational issues to the management team.
Desired Candidate Profile
Service - focused personality is essential and a passion for everything food and beverage.
- Previous experience in a similar leadership role is an asset.
- Strong interpersonal and problem solving abilities and the ability to lead by example.
- Has a critical eye for detail.
- Strong customer service orientation with the ability to handle difficult situations professionally
- Proficiency in inventory management and cash handling procedures
- Experience with Point of Sale (POS) systems and scheduling software
- Excellent problem-solving and decision-making abilities
- Ability to work in a fast-paced, high-pressure environment
- High school diploma or equivalent required; Bachelor's degree in Business Administration or related field preferred
- Familiarity with local health and safety regulations.
- Flexibility to work various shifts, including weekends and holidays
Company Industry
Department / Functional Area
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ACCOR
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist , because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart,