Head of HR Operations

Mike Sport

SCOPE OF THE JOB:

The Head Of HR Operations is responsible for developing and implementing effective human resource strategies that align with our organizational goals. He/She is also responsible for overseeing a wide range of HR functions including talent acquisition, employee engagement, performance management, training and development, and compliance; fostering a culture of continuous improvement and innovation.

KEY RESPONSIBILITIES

Talent Acquisition:

• Oversee the Talent Acquisition process to ensure effective recruitment strategies are in place, attracting top talent that aligns with the company s culture and values.
• Collaborate with department heads to forecast hiring needs and develop job descriptions.
• Establish metrics to assess the effectiveness of recruitment processes and continuously improve upon them.
• Champion employer branding initiatives to position Mike Sport as an employer of choice in the retail sector.
• Enhance the onboarding experience to ensure new hires are well-integrated into the culture and operational framework of the organization.

Talent Planning:

• Develop and implement a proactive talent planning strategy that identifies key roles and succession planning needs within the organization.
• Build and manage succession planning frameworks to ensure leadership continuity and readiness.
• Collaborate with management to identify high-potential employees and create individualized development plans to facilitate career progression.
• Monitor workforce analytics and trends to inform strategic decision-making around talent management.
• Oversee the performance management process, including goal setting, performance reviews, and coaching.
• Provide guidance to managers on performance-related matters, including conducting difficult conversations and implementing performance improvement plans.
• Analyze performance metrics to identify trends and advise on strategies for enhancing employee performance.

Total Rewards:

• Lead the Total Rewards unit in designing and implementing competitive compensation and benefits programs that attract and retain talent.
• Conduct regular market analyses to ensure compensation structures are competitive and equitable.
• Oversee employee benefits plans, including healthcare, retirement, and wellness programs.
• Ensure compliance with labor laws and regulations related to compensation and benefits.
• Manage and oversee payroll processing, including salaries, benefits, deductions, and bonuses.

Employee Relations:

• Foster a positive work environment through effective employee relations strategies, addressing grievances and resolving conflicts fairly and promptly.
• Develop, implement, and ensure compliance with HR policies and procedures in accordance with local laws.
• Ensure compliance with labor laws and regulations while maintaining a culture of transparency and accountability.
• Support initiatives aimed at improving organizational culture and employee engagement.
• Champion Diversity, Equity & Inclusion initiatives and embed inclusive practices in hiring, promotions, and team dynamics.

Learning and Development:

• Identify training needs and develop comprehensive learning and development programs that support employee growth and career advancement.
• Create and promote programs that enhance employee skills and career advancement opportunities.
• Design training initiatives that reflect the evolving needs of the business and equip employees with the necessary tools for success.
• Establish metrics to evaluate the effectiveness of training programs and iterate based on feedback and results.

HR Metrics and Reporting:

• Track and analyze key HR metrics (Turnover & Attrition rates, Recruitment KPIs, etc.) to assess the effectiveness of HR strategies.
• Prepare reports for senior management on HR-related metrics and organizational health, such as Simulations, Salaries Contribution etc...
• Ensure the accuracy of all reports related to the NSSF, Ministry of Labor and Ministry of Finance.

Leadership and Team Development:

• Provide strategic and operational leadership to the HR team, ensuring alignment with overall business objectives and HR best practices.
• Mentor and coach HR staff across various specialties to support professional development and skill enhancement.
• Set clear team goals, priorities, and performance expectations, and holding regular check-ins and performance reviews.
• Encourage a culture of collaboration, accountability, and continuous improvement within the HR department.
• Identify skills gaps within the team and coordinating relevant training, upskilling, or cross-training initiatives to build capability and flexibility.

Perform other duties that are aligned and related to the job scope.