Learning & Development Manager Hilton Hotels

As a Learning & Development Manager for Waldorf Astoria Dubai International Financial Centre, you will support learning and development initiatives through Hilton's comprehensive training framework. You will also monitor the implementation of training related to Forbes standards. Specifically, a Learning & Development Manager will perform the following tasks:

• Support departments in developing cutting edge functional excellence and in developing leadership capabilities.
• Act as a change catalyst in the cultural and organizational transformation of the hotel.
• Drive Forbes Travel Guide training standards by embedding them into departmental learning programs and ensuring consistency in service delivery across the hotel.
• Provide key input of Training aspects for all activities and plans of the hotel.
• Manage the performance management and succession plan process.
• Support individual and team development, career development, and training and experience-based learning.
• Induct, coach, and mentor new Team Members and provide training regarding our guest satisfaction program.
• Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments.
• Partner with department to deliver training programs and other organizational and leadership development interventions.
• Monitor and conduct learning and development reviews with each department.
• Prepare annual training plans and training calendars for the hotel.
• Work closely with the Department Heads to formulate and agree on comprehensive training procedures to improve our guest satisfaction results and our online scores and position.
• Implement programs that allow the continuous improvement of processes.
• Enforcing the Language of Luxury that is relevant to each department.

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum of 3 years of experience in a similar role as Learning & Development Manager in a luxury hotel.
• Solid knowledge of Forbes standards is required.
• Previous experience in leading the partnership process with Forbes and achieving the Five-Star rating that verifies luxury hotels and elevate the guest experience.
• Thorough knowledge of modern learning and development tools and technique.
• Strong knowledge of statistics and ability to analyze and process information.
• Exceptional communication and presentation skills.
• Excellent people management skills.
• Demonstrated ability to develop interpersonal relationships.
• Committed to delivering a high level of customer service, both internally and externally.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Ability to work on their own or in teams
• Proficiency with computers and computer programs, including Microsoft Word, PowerPoint