Marketplace Key Accounts Manager

Elgrocer

Marketplace Key Accounts Manager

Hours: Full Time

Department: Operations - Marketplace

Location: Dubai, UAE

Company Profile: elGrocer is a UAE based grocery delivery marketplace platform. We aim to connect shoppers with the supermarkets and the brands they love. Our vision is to fulfill the shoppers needs while supporting the digitalization of the grocery industry.

Role Summery:

If you are an excellent communicator and a result oriented person that goes that extra mile to make a customers day, if you work constantly not just to meet targets, but to exceed them, this opportunity of Key Accounts Manager is for you.

At elGrocer, we aim to connect shoppers with supermarkets and the brands they love. Our teams work around the clock to make each order a seamless experience.

If you want to be part of a team that delights customers with every delivery, this is the job for you! This is an opportunity to work in a vibrant and energizing start-up culture and develop your skills for the digital future of retail. You will work with experienced and result oriented people who challenge themselves everyday to reach new limits of success.

Key Responsibility:

Lead the growth of our retail partner business through leading issue resolution & identifying opportunities in collaboration with our partners and internal teams

KPIs: Orders/Sales, ABV, Customer Retention/Loyalty, Cancellation rate, On time % & Quality & NPS

What Youll Be Doing

Build, lead & manage strong relationships with chain HQ & store teams

Daily/Weekly/Monthly Business reviews and action plans executions on time

Thorough data analysis using own expertise and with dashboard & BI teams to identify root causes of issues and opportunities

Effective and quick execution of action plans with cross functional teams

Store setups enhancements to improve our customer delight & drive growth (in conjunction with Logistics where relevant)

Support logistics team with instore challenges & opportunities to improve efficiency & cost/order

Support catalog team in driving availability, reducing OOS, and more efficient processes

Support marketing partnerships team in co-funded/barter campaigns

Improve Way of Working (WOW) with partners based on our company & each team KPIs

Evolve our Account Management SOPs with Head of Marketplace

Identify new services for all/specific partners

What You Should Already Have

6+ Years of related previous experience in a similar setting, preferably with an online retailer

Analytical thinker, great planner and proactive attitude

Everyday 1% better mentality

Customer delight obsession

Track record of operational results

Ability to handle high pressure in a positive way

Quick learning & execution

Ability to work in a fast-paced, constantly evolving environment

Strong work ethic and drive, high attention to detail, and desire for a high level of ownership

Strong command with tools of the trade (eg. Excel, PPT, Google Drive, )

Hunger to grow the business & yourself

Arabic Language skills is a must for this role