Senior Manager - HR Operations and Admin

Dubai World Trade Centre

HR Operations & Administration- Oversee and ensure timely execution of all HR operational processes across the employee lifecycle, including onboarding, transfers, promotions, and separations.- Supervise payroll coordination, benefits administration, attendance and leave tracking, and HR reporting activities.- Oversee the maintenance and organization of employee documents, contracts, forms, and records, ensuring accuracy, accessibility, and confidentiality.- Coordinate with the IT and Administration teams to ensure smooth office operations, including office equipment, space and infrastructure planning, and workstation allocations.- Support procurement processes in coordination with the Procurement team to ensure timely completion of HR and office-related requirements.- Maintain Standard Operating Procedures (SOPs) aligned with group standards, ISO, and quality requirements, ensuring these are communicated, implemented, and regularly updated.- Measure and monitor operational performance, identifying and implementing process improvements.Employee Lifecycle, Relations & Performance Management- Manage and continuously improve the onboarding and offboarding experience, ensuring all administrative and system-related requirements are completed.- Follow up on new joiners objective setting and ensure closure of performance assessments in systems.- Oversee and manage the performance appraisal system to drive high performance and accountability.- Support managers in addressing employee relations matters, ensuring fair and consistent application of policies and procedures.- Handle confidential employee matters with discretion and professionalism.- Ensure legal compliance across all HR management areas, including documentation, investigations, and disciplinary processes.Governance, Reporting & Compliance- Ensure compliance with local labour laws, group HR policies, and statutory regulations.- Maintain and update HR policies and procedures in line with legal requirements and best practices.- Prepare, analyse, and report key HR metrics (headcount, turnover, recruitment, engagement, etc.) to support management decision-making.- Support business units in developing and executing strategic HR plans aligned with organizational objectives.- Manage HR audits, risk assessments, and data integrity across HR systems and documentation.Organizational Management & Other Responsibilities- Recommend and implement improvements to organizational design, staffing models, and team morale.- Oversee, refine, and execute HR standards and procedures, leveraging technology to enhance efficiency.- Maintain and enhance employee benefits programs, including compensation, health insurance, vacation, and expense management.- Plan, monitor, and appraise HR activities, including management conferences, grievance handling, and counselling of employees and supervisors.- Undertake additional duties as required by line management to support business and operational requirements.- Represent HR in cross-functional projects and initiatives as needed.Minimum Qualifications/Education/Experience/Training/Knowledge- University degree in Human Resources is a must.- In-depth knowledge of labor law and HR best practices- At least 10 years post-qualification experience.- Proven working experience as HR Manager- People oriented and results driven- Demonstrable experience with Human Resources metrics- Knowledge of HR systems and databases- Ability to architect strategy along with leadership skills- Excellent active listening, negotiation and presentation skills- Competence to build and effectively manage interpersonal relationships at all levels of the company