Sla Management Jobs in UAE

• 8 - 10 Years
• Dubai - United Arab Emirates (UAE)

Oversee end-to-end service delivery, manage service level agreements, and lead a high-performing team while ensuring client satisfaction and risk mitigation.

• 17+ Years
• Dubai - United Arab Emirates (UAE)

Seeking a senior Arabic-speaking Service Delivery Manager to oversee IT Managed Services, ensuring SLA compliance, stakeholder management, and team leadership across various IT ...

• 10 - 16 Years
• Dubai - United Arab Emirates (UAE)

Oversee service delivery, implement strategies for efficiency, lead digital transformation, manage teams, and maintain client relationships while ensuring financial accountability.

• 8 - 12 Years
• Dubai - United Arab Emirates (UAE)

Lead service delivery and governance for a government account, focusing on IT service management, customer experience, and operational excellence.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Lead Customer Support operations, manage SLAs and KPIs, ensure compliance, optimize systems, and develop team skills in a regulated environment.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates (UAE)

Responsible for answering calls, providing product information, identifying customer needs, and documenting interactions in a call center environment.

• 5 - 7 Years
• Dubai - United Arab Emirates (UAE)

Own operational excellence by designing clinic operations, coordinating teams, and developing scalable processes to ensure exceptional service delivery.

• 5 - 7 Years
• Dubai - United Arab Emirates

Design and implement secure CI/CD pipelines, automate security testing, integrate security tools, and ensure compliance with industry standards for cloud and container security.

• 5 - 7 Years
• Abu Dhabi - United Arab Emirates

Manage service level agreements, key performance indicators, and provide support for card issuance, troubleshooting, and project-related tasks.

• 1 - 3 Years
• Dubai - United Arab Emirates

Responsible for managing service quality, client relationships, and operational execution while focusing on cost reduction and service improvement.

• 10 - 15 Years
• Dubai - United Arab Emirates

Oversee SAP operations and service delivery, manage incidents, ensure client satisfaction, and implement improvements in service processes.

• 3 - 5 Years
• Dubai - United Arab Emirates

Manage service delivery, ensure SLAs and KPIs are met, maintain client relationships, and support financial management with a Bachelor's degree and ITIL certification.

• 2 - 6 Years
• Dubai - United Arab Emirates (UAE)

Orchestrate support services infrastructure, analyze performance metrics, and enhance customer experience with a Bachelor's degree and relevant experience.

• 12 - 14 Years
• Dubai - United Arab Emirates

Oversee Data, Analytics, and AI project delivery, ensuring client satisfaction, resource optimization, and risk management while leading project teams effectively.

• 5 - 10 Years
• Dubai - United Arab Emirates

Drive service delivery excellence through analytics, continuous improvement, and technology adoption while mentoring teams and ensuring customer alignment.