Technical Writer Knowledge & Training Documentation Specialist

Classera

Develop,organize, and maintain knowledge base content using WordPress and other content management platforms.

• Create,structure, update, and manage training materials, user manuals, SOPs, and process ocumentation.
• Collaborate with subject matter experts to gather content and ensure technical accuracy.
• Design and prepare training presentations and documentation for internal and external audiences.
• Write and edit press releases, ensuring clarity, tone, and brand consistency.
• Contribute to the implementation and maintenance of Learning Management Systems.
• Ensure all documents comply with internal standards, branding, and accessibility guidelines.
• Support cross-functional teams with tailored content creation needs.

Job Requirements

Must-Have Qualifications:

• Proven experience as a technical writer, preferably in an organization with training or educational functions.
  
• Hands-on experience with WordPress for content publishing and site maintenance.
  
• Solid understanding of Knowledge Management principles and tools.
  
• Strong background in creating training content, user guides, how-to documents, and process documentation.
  
• Familiarity with Learning Management Systems (LMS) and eLearning best practices.
  
• Exceptional written and verbal communication skills in Arabic and English.

Nice-to-Have Qualifications:

• Proficiency in Canva and/or similar tools for visual content creation.
  
• Strong PowerPoint skills, with the ability to design and animate effective presentations.
  
• Background in communications, journalism, instructional design, or related field.
• Experience in writing for both technical and non-technical audiences
• Understanding of SEO principles and content accessibility standards.

Soft Skills & Attributes

• Excellent attention to detail and ability to manage multiple documentation projects.
• Strong organizational and time-management skills.
• Team player with the ability to work independently when required.
• Curious, proactive, and committed to continuous learning and improvement.